Insurance Customer Experience Advocate

Gallagher; Killarney; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits programs

Career development

Collaborative culture

Global reach/local impact

Job summary

Gallagher Ireland is seeking a Customer Service Advisor to help clients identify insurance needs, provide guidance on personal products, and manage quotes, renewals, and policy changes. You’ll work with insurers and colleagues to secure the best outcomes while delivering exceptional service across phone, email, and other channels.

No previous insurance experience is required; full training and development are provided to help you progress in a long-term career with Gallagher.

Qualifications

• Leaving Certificate or equivalent qualification.
• Relevant third level qualification or higher.

Responsibilities

• Build relationships with new and existing customers.
• Provide guidance on personal insurance products.
• Understand needs and recommend solutions.
• Prepare and manage quotes, renewals and policy amendments.
• Liaise with insurers and underwriters for best outcomes.
• Deliver an exceptional customer experience via phone, email and other channels.
• Maintain accurate customer records and ensure compliance with regulations.
• Continue developing insurance knowledge and professional qualifications.

Skills

Customer-focused

Strong communication

Motivated to learn

Positive attitude

Organised

Team player

Microsoft Office

Adaptable

Education

Leaving Certificate or equivalent

Relevant third level qualification

Tools

Microsoft Office

Job description

Gallagher Ireland is seeking a Customer Service Advisor to help clients identify insurance needs, provide guidance on personal products, and manage quotes, renewals, and policy changes. You’ll work with insurers and colleagues to secure the best outcomes while delivering exceptional service across phone, email, and other channels.

No previous insurance experience is required; full training and development are provided to help you progress in a long-term career with Gallagher.