Insurance Support Executive

Gallagher; Killarney; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Local impact

Job summary

Gallagher, a Gallagher company, is seeking a Renewal Confirmation Executive in Killarney, Ireland. You will help ensure a smooth renewal process for personal lines, allocating payments, applying discounts, and supporting pricing reviews while maintaining strong insurer relationships.

You will engage with clients over the phone, promote professional service, and seek opportunities to introduce additional products.

Qualifications

• Strong written and verbal communication skills.
• Confidence speaking with customers over the phone.
• Good working knowledge of Microsoft Office and IT systems.
• Keen eye for detail and organisational skills.
• Sales, negotiation or customer service experience is a plus.

Responsibilities

• Process personal lines renewal policies accurately and efficiently.
• Allocate payments to the correct insurers and set up finance agreements.
• Apply discounts where appropriate and issue renewal documentation to clients.
• Support pricing reviews through market analysis and insurer insights.
• Help ensure regulatory compliance and customer fairness across all activities.
• Speak with clients about insurance products and policy options.
• Build strong customer relationships through responsive, professional service.
• Identify opportunities to introduce additional products and services for clients.
• Collaborate with colleagues to manage workload effectively.

Skills

Communication skills

Phone-based experience

MS Office

Attention to detail

Customer service

Sales/negotiation

Education

Leaving Cert 280+

Level 7 degree

Tools

CRM systems

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At GMIB.ie, a Gallagher company, we're looking for a Renewal Confirmation Executive to join our team in Killarney, County Kerry. This is an excellent opportunity to begin or develop your career within the insurance industry, supported by a business that invests in learning, professional qualifications and long-term career growth. You'll play an important role in helping us deliver fair outcomes for customers, maintain strong insurer relationships and support the continued success of our personal lines business. If you enjoy working with people, solving problems and being part of a supportive team, we'd love to hear from you.

How You'll Make An Impact

As a Insurance Support Executive, you'll help ensure our customers receive an excellent experience throughout the renewal process. You'll:

• Process personal lines renewal policies accurately and efficiently.
• Allocate payments to the correct insurers and set up finance agreements.
• Apply discounts where appropriate and issue renewal documentation to clients.
• Support pricing reviews through market analysis and insurer insights.
• Help ensure regulatory compliance and customer fairness across all activities.
• Speak with clients about insurance products and policy options.
• Build strong customer relationships through responsive, professional service.
• Identify opportunities to introduce additional products and services that may benefit clients.
• Work closely with colleagues while managing your own workload effectively.

About You

We're looking for someone who is organised, motivated and keen to build a successful career within insurance. You'll ideally have:

• A minimum of 280 Leaving Certificate points, including passes in English and Maths, or a Level 7 degree (or equivalent qualification).
• Strong written and verbal communication skills.
• Confidence speaking with customers over the phone.
• Good working knowledge of Microsoft Office and general IT systems.
• Excellent attention to detail and organisational skills.
• A proactive approach and a willingness to learn.
• Sales, negotiation or customer service experience, although this isn't essential.

Most importantly, you'll be willing to work towards professional insurance qualifications, fully funded by us, as you continue to develop your skills and career with us.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)