Inside Sales Manager

Iperium; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Iperium in Dublin is launching a new multilingual Centre of Excellence and seeks an Inside Sales Manager to lead a team across Business Development, Renewals and Customer Success. You will own day-to-day performance, development and operational effectiveness of the team, set KPIs, coach staff and manage forecasting to drive pipeline, renewals and customer value.

This is a strategic early-stage role with international exposure and a strong commercial culture.

Qualifications

• Experience managing inside sales, BDRs, renewals or CS.
• Proven track record of coaching teams and meeting targets.
• Experience in SaaS/enterprise software or cybersecurity.
• Strong forecasting, pipeline management and revenue growth skills.

Responsibilities

• Lead, coach and develop a multilingual team across Business Development, Renewals and Customer Success.
• Establish clear KPIs, performance expectations and management routines across each function.
• Drive pipeline generation, renewal performance, customer retention and commercial growth.
• Build and improve processes, playbooks and methodologies to support a scalable inside sales operation.
• Manage forecasting, reporting, pipeline reviews and performance analysis.
• Work closely with Sales, Partner Management, Operations and senior leadership to ensure alignment across the customer lifecycle.
• Support recruitment, onboarding and development as the Dublin Centre of Excellence continues to grow.
• Create a positive, accountable and high-performing team culture.

Skills

Inside sales management

Team leadership

SAAS

Forecasting

Stakeholder management

Multilingual team management

Job description

Citywest, Dublin, Ireland (on-site) | Full-time, Permanent

Iperium is partnering with a global cybersecurity and technology business to build a new multilingual Centre of Excellence in Dublin. We are looking for an Inside Sales Manager to lead and develop a team spanning Business Development, Renewals and Customer Success.

This is an opportunity to join at an early stage, shape the team’s operating model and build a high-performing commercial function supporting a major new strategic technology partnership.

The opportunity

You will take ownership of the day-to-day performance, development and operational effectiveness of a multilingual team across three key functions:

• Business Development: Lead BDRs responsible for outbound prospecting, partner engagement, pipeline generation and identifying new commercial opportunities.
• Renewals: Manage specialists responsible for protecting recurring revenue, progressing renewals, identifying risk and supporting account growth.
• Customer Success: Oversee customer success activities focused on adoption, engagement, retention and delivering long-term customer value.

You will bring these functions together through consistent management, clear processes and a strong commercial culture, ensuring the team delivers against its targets while providing an excellent experience for partners and customers.

What you will be doing

• Lead, coach and develop a multilingual team across Business Development, Renewals and Customer Success.
• Establish clear KPIs, performance expectations and management routines across each function.
• Drive pipeline generation, renewal performance, customer retention and commercial growth.
• Build and improve processes, playbooks and methodologies to support a scalable inside sales operation.
• Manage forecasting, reporting, pipeline reviews and performance analysis.
• Work closely with Sales, Partner Management, Operations and senior leadership to ensure alignment across the customer lifecycle.
• Support recruitment, onboarding and development as the Dublin Centre of Excellence continues to grow.
• Create a positive, accountable and high-performing team culture.

What we are looking for

• Experience managing inside sales, business development, renewals, customer success or a combination of these functions.
• A strong track record of coaching commercial teams and delivering against performance targets.
• Experience within SaaS, enterprise software, cybersecurity, cloud or a related technology environment.
• Strong understanding of pipeline management, recurring revenue, customer retention and commercial forecasting.
• The ability to build structure, improve processes and manage multiple workstreams in a growing operation.
• Confident stakeholder management and the ability to work effectively across international teams.
• A hands-on leadership style with a genuine interest in developing people and building successful teams.

You will have the opportunity to play a key role in establishing a new Dublin Centre of Excellence for a major global technology business. Rather than inheriting a fully established function, you will help shape the way the team operates, develops and delivers across the customer lifecycle.

The role offers exposure to international markets, strategic technology partnerships and a growing commercial operation, with the opportunity to make a visible impact as the programme scales.