Customer Success Specialist

Iperium; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Iperium is expanding its Dublin-based ServiceNow Sales Centre of Excellence and seeks Customer Success Specialists to onboard customers, drive adoption and ensure measurable value. You will engage with customers and partners, manage success plans and conduct regular reviews to track progress.

Join a global tech business investing in customer success, with opportunities to influence the customer journey across a Dublin team and work with international stakeholders in SaaS adoption, retention and

Qualifications

• Experience in customer facing roles such as customer success, account management or customer experience.
• Experience in SaaS, software, cloud services or technology is preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple customers and stakeholders confidently.
• Excellent planning, organisation and attention to detail.
• Proactive, commercially aware and customer-focused approach.

Responsibilities

• Create and maintain customer success plans covering onboarding, adoption and value realisation.
• Conduct regular customer reviews, adoption discussions and success checkpoints.
• Identify customer risks and coordinate appropriate action plans.
• Support renewal readiness and identify potential expansion opportunities.
• Work closely with partners, sales, services and renewals teams.
• Maintain accurate records of customer activity, engagement and account progress.

Skills

Customer success

Account management

Relationship building

SaaS adoption

Renewals

Stakeholder management

Planning and organisation

Commercial awareness

Proactive approach

Multi-customer management

Job description

Iperium is supporting Exclusive Networks with the recruitment of Customer Success Specialists for its new ServiceNow Sales Centre of Excellence in Citywest. Successful candidates will help customers and partners achieve measurable value through effective onboarding, adoption, success planning and ongoing engagement.

The role

• Create and maintain customer success plans covering onboarding, adoption and value realisation.
• Conduct regular customer reviews, adoption discussions and success checkpoints.
• Identify customer risks and coordinate appropriate action plans.
• Support renewal readiness and identify potential expansion opportunities.
• Work closely with partners, sales, services and renewals teams.
• Maintain accurate records of customer activity, engagement and account progress.

What we are looking for

• Experience in customer success, account management, customer experience or a similar customer-facing position.
• Experience in SaaS, software, cloud services or technology is preferred.
• Strong communication and relationship-building skills.
• Confidence managing multiple customers and stakeholders.
• Good planning, organisation and attention to detail.
• A proactive, commercially aware and customer-focused approach.
• Help shape the customer journey within a new Dublin team.
• Develop expertise in SaaS adoption, retention, renewals and growth.
• Work with ServiceNow partners and international stakeholders.
• Join a global technology business investing in customer success.