Hybrid Indirect Customer Service Specialist

Teleflex; Leinster; Hybrid; EUR 29,000 - 43,000; Full time

Job summary

Teleflex is seeking an experienced Customer Service professional to manage orders and queries from indirect customers, building long-term relationships with the indirect sales team and customers to maximize growth.

The role is hybrid, with activities spanning order processing, invoicing, and issue resolution, while coordinating with warehouse and purchasing teams to ensure timely deliveries and customer satisfaction.

Qualifications

• Education to Leaving Certificate level; business or other relevant 3rd level qualification desirable.
• Experience in fast-moving customer service environment, preferably multinational.
• Excellent communication skills and a professional telephone manner.
• SAP SD experience desirable.
• Self-starter with ability to work under deadlines in a multicultural team.
• Ability to work effectively within a multi-cultural team towards strict deadlines.

Responsibilities

• Process orders and queries from indirect customers via email accurately and promptly.
• Resolve customer queries, stock, deliveries, invoices, literature and sample requests satisfactorily.
• Handle customer complaints and escalate product complaints as needed.
• Coordinate deliveries with warehouse and purchasing departments.
• Serve as principal contact for designated key accounts and report monthly activity.
• Liaise with sales regarding quotations, orders and product information.
• Process daily invoicing and billing corrections in line with policy.
• Process returns and perform general administration, adhering to Teleflex QMS.

Skills

Communication skills

Customer service

SAP SD

Self-starter

Education

Leaving Certificate

Business or relevant 3rd level qualification desirable

Tools

SAP SD

Job description

Teleflex is seeking an experienced Customer Service professional to manage orders and queries from indirect customers, building long-term relationships with the indirect sales team and customers to maximize growth.

The role is hybrid, with activities spanning order processing, invoicing, and issue resolution, while coordinating with warehouse and purchasing teams to ensure timely deliveries and customer satisfaction.