Indirect Customer Service Representative

Teleflex; Athlone; On-site; EUR 28,000 - 36,000; Full time

Job summary

Teleflex is seeking an Indirect Customer Service Representative in Athlone to manage orders and queries from indirect customers and build long-term relationships with our indirect-based team and customers to maximize sales growth with the assistance of relevant Teleflex resources.

You will ensure Teleflex remains a key preferred supplier in the medical devices space by coordinating with warehouse, purchasing, and sales teams, handling invoicing, returns, and escalations while maintaining high

Qualifications

• Education to Leaving Certificate level (or equivalent).
• Several years experience in fast-moving customer service environment, preferably multinational.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• Self-starter / 'Can do' approach and attitude.
• Ability to work effectively within a multicultural team toward strict deadlines.
• Flexibility and willingness to help colleagues meet deadlines.

Responsibilities

• Work as part of a multi-disciplinary team; ensure all orders via email are processed accurately and promptly. Resolve customer queries, stock situations, deliveries, invoices, product queries, literature & sample requests.
• Ensure all customer complaints are dealt with promptly and resolved to customer satisfaction.
• Escalate product complaints to the appropriate department.
• Maintain regular contact with warehouse and purchasing dept. to coordinate deliveries, returns, etc.
• Act as principal contact for designated key accounts; report monthly activity to management.
• Liaise with the sales force regarding quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time per company policy.
• Process returns from customers on time per policy.
• General administration work.
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Skills

Excellent communication skills

Professional telephone manner

Multicultural team work

Self-starter attitude

Flexibility

Ability to meet deadlines

Education

Leaving Certificate or equivalent

Tools

SAP SD user experience

Job description

Indirect Customer Service Representative

Date: 20 Oct 2026

Location: Athlone, L, IE

Company: Teleflex

Expected Travel : None

Requisition ID :14591

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow, Barrigel, Deknatel, LMA, Pilling, QuikClot, Rüsch, UroLift and Weck - trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

Manage all orders and queries from our Indirect customers Help build and maintain a strong long term relationships with our Indirect based Team sales) and customers to maximize sales growth with the assistance of all appropriate resources within Teleflex Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.

Principal Responsibilities

• Work as part of a multi-disciplinary team, ensuring all orders received via email are processed accurately and promptly upon receipt. Ensure that all customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Education / Experience Requirements

• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
• A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self starter / "Can do" approach and attitude
• Ability to work effectively within multi cultural team towards strict deadlines.
• Flexibility
• Willingness to help other colleagues meet deadlines

Accuracy and attention to detail are paramount

Specialized Skills / Other Requirements

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relating
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail] .

Diversity fosters innovative thinking and entrepreneurship and that is what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

Teleflex, the Teleflex logo, Arrow, Barrigel, Deknatel, LMA, Pilling, QuikClot, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

2026 Teleflex Incorporated. All rights reserved.