Indirect Customer Service Representative

Teleflex; Leinster; Hybrid; EUR 29,000 - 43,000; Full time

Job summary

Teleflex is seeking an experienced Customer Service professional to manage orders and queries from indirect customers, building long-term relationships with the indirect sales team and customers to maximize growth.

The role is hybrid, with activities spanning order processing, invoicing, and issue resolution, while coordinating with warehouse and purchasing teams to ensure timely deliveries and customer satisfaction.

Qualifications

• Education to Leaving Certificate level; business or other relevant 3rd level qualification desirable.
• Experience in fast-moving customer service environment, preferably multinational.
• Excellent communication skills and a professional telephone manner.
• SAP SD experience desirable.
• Self-starter with ability to work under deadlines in a multicultural team.
• Ability to work effectively within a multi-cultural team towards strict deadlines.

Responsibilities

• Process orders and queries from indirect customers via email accurately and promptly.
• Resolve customer queries, stock, deliveries, invoices, literature and sample requests satisfactorily.
• Handle customer complaints and escalate product complaints as needed.
• Coordinate deliveries with warehouse and purchasing departments.
• Serve as principal contact for designated key accounts and report monthly activity.
• Liaise with sales regarding quotations, orders and product information.
• Process daily invoicing and billing corrections in line with policy.
• Process returns and perform general administration, adhering to Teleflex QMS.

Skills

Communication skills

Customer service

SAP SD

Self-starter

Education

Leaving Certificate

Business or relevant 3rd level qualification desirable

Tools

SAP SD

Job description

Expected Travel

None

Requisition ID

14591

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

Manage all orders and queries from our Indirect customers Help build and maintain a strong long term relationships with our Indirect based Team sales) and customers to maximize sales growth with the assistance of all appropriate resources within Teleflex Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.

=hybrid

Principal Responsibilities

• Work as part of a multi-disciplinary team, ensuring all orders received via email are processed accurately and promptly upon receipt. Ensure that all customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Education / Experience Requirements

• Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
• A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
• Excellent communication skills and a professional telephone manner.
• SAP SD user level experience desirable.
• A self starter / “Can do” approach and attitude
• Ability to work effectively within multi cultural team towards strict deadlines.

Accuracy and attention to detail are paramount

• Flexibility
• Willingness to help other colleagues meet deadlines

Specialized Skills / Other Requirements

• Approachable and enthusiastic.
• Flexible and adaptable.
• Engaging and relating
• Able to work on own initiative and as a team player.
• Good organisational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at [e-mail].

Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.