Bilingual Customer Service Coordinator (Polish/English)

Teleflex; Leinster; On-site; EUR 30,000 - 45,000; Full time

Job summary

Teleflex is seeking a Customer Service professional to manage day-to-day order processing and customer inquiries. You will handle calls, manage queries/complaints, liaise with warehouse for delivery updates, and support pricing and invoicing processes.

A focus on accuracy, strong communication, and relationship-building with customers and colleagues is essential. The role offers full training and requires fluency in Polish and English, plus a tertiary qualification.

Qualifications

• Fluency in Polish and English required.
• Customer Service experience preferred but not essential – Full Training is provided.
• Relevant 3rd level qualification preferred.
• High level of accuracy and strong attention to detail.
• Good computer skills; CRM and SAP an advantage – full training is provided.
• Excellent communication skills and professional telephone manner.
• Ability to build strong relationships with customers and internal colleagues.
• Self-Starter / 'Can Do' approach; strong time management and organisation.

Responsibilities

• Handle call management, queries and complaints.
• Liaise with warehouse and monitor delivery performance.
• Backorder management and pricing queries.
• Support invoicing and maintain customer master data.
• Provide product availability and delivery information to customers and sales.
• Ensure returns, credits and debits are processed on time.

Skills

Polish language proficiency

English language proficiency

Communication skills

Customer service mindset

Time management

Education

Third level qualification

Tools

CRM

SAP

Microsoft Office

Job description

Teleflex is seeking a Customer Service professional to manage day-to-day order processing and customer inquiries. You will handle calls, manage queries/complaints, liaise with warehouse for delivery updates, and support pricing and invoicing processes.

A focus on accuracy, strong communication, and relationship-building with customers and colleagues is essential. The role offers full training and requires fluency in Polish and English, plus a tertiary qualification.