Customer Returns Coordinator (Hybrid)

Teleflex; Athlone; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Teleflex is looking for a Customer Service Co-ordinator Returns to support the Returns team in Athlone. You will handle returns queries, manage credits/debits, and collaborate with warehouse and sales to ensure timely processing and accurate reporting.

The role emphasizes accuracy, English fluency, and strong communication. Training is provided and a hybrid working pattern aligns with our customer-focused operations in Ireland.

Qualifications

• Customer Service experience preferred but not essential – Full Training is provided.
• Relevant 3rd level qualification desirable
• High level of accuracy
• Strong attention to detail
• Fluency in English required.
• Good computer skills; knowledge of Microsoft Office tools, CRM and SAP an advantage – full training is provided.
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal-oriented

Responsibilities

• Ensure all queries are responded to in an accurate, timely and professional manner.
• Provide updates on returns outstanding in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures. Close collaboration with warehouse for any queries in relation to returns as well as maintaining good relationship with contact person in Rhenus.
• Investigate Returns and contact CS team and Teal leads for more information and follow up if needed with sales/customer.
• Keep log and inform Transport about issues.
• Provide weekly report to CS Management regarding Returns activity.
• Support Senior Coordinator and Manager to develop, train, coach and mentor new Return team members to bring them up to a high standard of knowledge and quality in order to improve team and individual skills.
• Effectively communicate business updates to team members and your line manager.
• Continually review Work Instruction to ensure its accuracy and update and new requirements in line with current procedure.
• Support your line manager in ensuring quality of returns is maintained and review at regular intervals.
• Effectively support demand planning, sales, warehouse, quality and all other internal and external stakeholders.

Skills

Customer service

Attention to detail

English fluency

Time management

Professional telephone manner

Education

Third level qualification desirable

Tools

SAP

CRM

Job description

Teleflex is looking for a Customer Service Co-ordinator Returns to support the Returns team in Athlone. You will handle returns queries, manage credits/debits, and collaborate with warehouse and sales to ensure timely processing and accurate reporting.

The role emphasizes accuracy, English fluency, and strong communication. Training is provided and a hybrid working pattern aligns with our customer-focused operations in Ireland.