Hybrid Customer Service Specialist — KPI-Driven & Growth

Action24Ireland; Dublin; Hybrid; EUR 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Bonus

Educational support

Pension contributions

Zusammenfassung

Action24Ireland is seeking a Customer Service Representative to join our nationwide team serving residential and commercial clients. You’ll manage customer queries via phone and email, coordinate with internal departments and deliver friendly, professional service at all times.

This full-time role offers a hybrid working option after probation, performance bonus, educational support, and pension contributions post-probation. Salary ranges from €28,000 to €32,000 per year depending on experience.

Qualifikationen

• Minimum of 2 years' experience in a Customer Service role.
• Good geographical knowledge.
• Knowledge of security systems a distinct advantage.
• Must be customer-focused with the ability to multitask and problem solve.
• Proven track record of achieving / overachieving KPIs.
• Excellent verbal and written skills.

Aufgaben

• Manage all customer queries via phone, email etc.
• Communicate any issues to the relevant departments
• Provide expert customer service consistently
• Communicate with the customer in a friendly and professional manner
• Process orders, advise customers on pricing
• Complete and process prepay bookings

Kenntnisse

Customer service

Communication skills

Multitasking

Problem solving

Geographical knowledge

Attention to detail

Jobbeschreibung

Action24Ireland is seeking a Customer Service Representative to join our nationwide team serving residential and commercial clients. You’ll manage customer queries via phone and email, coordinate with internal departments and deliver friendly, professional service at all times.

This full-time role offers a hybrid working option after probation, performance bonus, educational support, and pension contributions post-probation. Salary ranges from €28,000 to €32,000 per year depending on experience.