Customer Service Specialist — Dublin, Growth & Training

Force; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

22 days annual leave + public holidays

Life assurance

Discretionary bonus

Training & development

Social events

Free on-site parking

Job summary

Force is seeking a Customer Service Representative to join our Dublin office on a full-time, permanent basis. You will provide exceptional support to customers, handle inquiries via phone and email, and process orders accurately.

The role offers a friendly team environment, opportunities for training and career development, competitive salary, 22 days holidays, life assurance, and a discretionary bonus.

Qualifications

• Prior experience in customer service or call centre.
• Ability to handle high volume inquiries via phone and email.
• Strong communication and data entry accuracy.

Responsibilities

• Respond to a high volume of customer enquiries via telephone and email in a professional, friendly, and timely manner.
• Build and maintain strong relationships with new and existing customers through excellent communication and service.
• Process customer orders accurately and efficiently while maintaining attention to detail.
• Provide product and service information, assisting customers with quotations, orders, deliveries, and general enquiries.
• Resolve customer issues and complaints promptly, identifying practical solutions while ensuring a positive customer experience.
• Liaise with internal departments to ensure customer requests are fulfilled accurately and within agreed timeframes.
• Maintain accurate customer records and update internal systems with relevant information.
• Prioritise workload effectively, ensuring service levels are maintained during busy periods.
• Support colleagues and contribute to a positive, collaborative team environment.
• Continuously seek opportunities to improve processes and enhance the customer experience.

Skills

Customer service experience

Call center experience

Communication skills

Organization skills

Attention to detail

MS Office / data entry

Teamwork

Problem solving

Tools

Microsoft Office

CRM systems

Job description

Force is seeking a Customer Service Representative to join our Dublin office on a full-time, permanent basis. You will provide exceptional support to customers, handle inquiries via phone and email, and process orders accurately.

The role offers a friendly team environment, opportunities for training and career development, competitive salary, 22 days holidays, life assurance, and a discretionary bonus.