Hybrid Dublin Insurance: Service & Sales Rep

Strategic Staffing Solutions; Dublin; Hybrid; EUR 34,000 - 42,000; Full time

Job summary

Strategic Staffing Solutions in Dublin, Ireland is seeking an Insurance Customer Service & Sales Representative for a 12-month contract-to-hire opportunity. This hybrid role combines delivering telephone-based general insurance support with proactive member service and targeted sales.

The ideal candidate will have experience in customer service or sales within insurance or financial services, strong English communication, and the ability to work in a fast-paced, regulated environment while

Qualifications

• Previous experience in a customer-facing, customer service, or sales environment.
• Excellent verbal and written business English communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask effectively within a Windows-based operating environment.
• Strong problem-solving and critical-thinking skills.
• Ability to follow established policies, procedures, and regulatory requirements.
• Comfortable communicating with members by telephone.

Responsibilities

• Deliver telephone-based support to members across all aspects of general insurance underwriting.
• Respond to member questions, requests, concerns, and disputes efficiently and professionally.
• Provide exceptional levels of member service.
• Build strong relationships with existing and prospective members.
• Use conversations and active listening to identify member needs.
• Recommend appropriate insurance products and solutions based on individual member needs.
• Explain insurance products, coverage, and available options clearly and accurately.
• Identify appropriate sales opportunities and confidently close sales.
• Achieve established sales and service targets.
• Maintain accurate member and account information.
• Follow European, U.S., and international regulatory compliance guidelines and procedures.
• Apply risk management principles and consistently adhere to established policies and processes.
• Participate in ongoing training, coaching, and professional development.
• Respond positively to feedback and adapt to changing business needs.
• Identify and elevate systemic issues that may impact member satisfaction.

Skills

Customer service

Sales

Insurance

Financial services

Banking

Claims

Account management

Retail

Hospitality

Job description

Strategic Staffing Solutions in Dublin, Ireland is seeking an Insurance Customer Service & Sales Representative for a 12-month contract-to-hire opportunity. This hybrid role combines delivering telephone-based general insurance support with proactive member service and targeted sales.

The ideal candidate will have experience in customer service or sales within insurance or financial services, strong English communication, and the ability to work in a fast-paced, regulated environment while