Customer Service Team Member

Action24; Dublin; Hybrid; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

Bonus

Educational support

Pension contributions after probation

Job summary

Action24, a customer-focused services company in Ireland, is seeking a Customer Service Representative to join a nationwide team. You will manage customer queries via phone and email, advise on pricing, process orders and prepay bookings, while delivering friendly, professional support.

The role offers a hybrid working arrangement after probation, a performance bonus, and educational support. A minimum of two years in customer service and strong written/verbal communication are expected.

Qualifications

• Minimum of 2 years' experience in a Customer Service role.
• Excellent verbal and written communication skills.
• Good geographical knowledge.
• Must be customer-focused with the ability to multitask and solve problems.
• Proven track record of achieving / overachieving KPIs.

Responsibilities

• Manage all customer queries via phone, email etc.
• Communicate any issues to the relevant departments
• Provide expert customer service consistently
• Communicate with the customer in a friendly and professional manner
• Process orders, advise customers on pricing
• Complete and process prepay bookings

Skills

Customer focus

Multitasking

Verbal & written communication

Problem solving

Job description

About us

At Action24 we're more than just a workplace — we’re a community of creative thinkers, problem solvers and high performing teams. We collaborate across departments, encourage new ideas and always deliver exceptional services to our customers. We’ve embraced and promote the LEAN culture and we always blame the process and not the people

As a Customer Service Representative, you’ll become part of a specialised team who work with both residential and commercial clients. You’ll manage a team of nationwide technicians and will be empowered to provide creative and realistic solutions.

Responsibilities

• Manage all customer queries via phone, email etc.
• Communicate any issues to the relevant departments
• Provide expert customer service consistently
• Communicate with the customer in a friendly and professional manner
• Process orders, advise customers on pricing
• Complete and process prepay bookings

Requirements

• Ability to work in a fast paced environment
• Minimum of 2 years' experience in a Customer Service role
• Good geographical knowledge
• Knowledge of security systems a distinct advantage
• Must be customer-focused with the ability to multitask and problem solve
• Proven track record of achieving / overachieving KPIs
• Excellent verbal and written skills

Benefits

• Hybrid working option after successful completion of probationary period
• Bonus
• Full educational support (including payment of all course fees)
• Pension contributions after completion of probation

Job Types: Full-time, Permanent

Salary: €28,000.00-€32,000.00 per year D.O.E