Hybrid AI-Powered SaaS Account Manager, EMEA

Intercom; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Fin, now part of Salesforce, is seeking an Account Manager to drive growth in the EMEA book of business. You will independently source pipeline, manage renewals, and lead cross-functional teams to close complex deals, while developing deep product and AI fluency to link value to customer KPIs.

You’ll build relationships with customers across the region, align internal resources, and articulate ROI, ensuring long-term partnerships and growth in a dynamic, hybrid work environment.

Qualifications

• 2+ years in a B2B SaaS closing role
• Experience in CS, CX, or CRM is a significant advantage
• Proactively generate your own pipeline while managing your overall book of business
• Experience in value-based selling, ROI articulation, and negotiation
• Ability to translate AI features into clear business outcomes for both technical and non-technical buyers
• Ability to lead and influence cross-functional teams
• Excellent written and verbal communication skills
• Coachability and continuous learning attitude

Responsibilities

• Drive Pipeline and Revenue: independently grow your accounts and outbound efforts
• Secure Customer Renewals: manage renewal lifecycle for long-term partnerships
• Execute a Strategic Sales Process: use data-driven approach and forecasting
• Act as a Consultative Partner: provide ROI analysis and value-based guidance
• Lead Cross-Functional Account Teams: align internal resources to close complex deals
• Master Product and AI Fluency: understand Fin's AI capabilities and KPIs
• Strengthen Customer Relationships: learn customer workflows and executive priorities

Skills

Sales experience

Business development

Consultative selling

AI curiosity

Cross-functional collaboration

Communication

Growth mindset

Job description

Fin, now part of Salesforce, is seeking an Account Manager to drive growth in the EMEA book of business. You will independently source pipeline, manage renewals, and lead cross-functional teams to close complex deals, while developing deep product and AI fluency to link value to customer KPIs.

You’ll build relationships with customers across the region, align internal resources, and articulate ROI, ensuring long-term partnerships and growth in a dynamic, hybrid work environment.