Account Manager - AI SaaS Growth (EMEA)

Fin. The highest performing Customer Agent; Dublin; Hybrid; EUR 60,000 - 100,000; Full time

Job summary

Fin, now part of Salesforce, is expanding its Account Management team in the EMEA region. You will grow the existing book of business, renewals, and strategic deals, using value selling and ROI analysis to drive customer value.

Join a rapidly growing team focused on AI-enabled customer experiences across service, sales, and ecommerce. Hybrid work policy and opportunities for advancement are offered by Fin as part of Salesforce.

Qualifications

• 2+ years in a B2B SaaS closing role with a track record of quota attainment.
• Experience in CS, CX, or CRM is a significant advantage.
• Demonstrated ability to proactively generate pipeline while managing a book of business.
• Strong business acumen with value-based selling, ROI articulation and negotiation.
• Ability to translate AI features into clear business outcomes for diverse buyers.

Responsibilities

• Drive Pipeline and Revenue: source pipeline through accounts and outbound efforts within large C accounts.
• Secure Customer Renewals: proactively manage renewal lifecycle for long-term partnerships.
• Execute a Structured, Data-Driven Sales Process: use data to prioritize actions and forecast weekly.
• Act as a Consultative Partner: use value selling and ROI analysis to address customer problems.
• Lead Cross-Functional Account Teams: coordinate internal resources to close complex deals.
• Master Product and AI Fluency: understand Fin's AI capabilities and link to KPIs.
• Strengthen Customer Relationships: align on support workflows and executive priorities.

Skills

Proven Sales Experience

Business Development Mindset

Consultative and Strategic Acumen

Technical and AI Curiosity

Cross-Functional Influence

Exceptional Communication

Growth Mindset

Job description

Fin, now part of Salesforce, is expanding its Account Management team in the EMEA region. You will grow the existing book of business, renewals, and strategic deals, using value selling and ROI analysis to drive customer value.

Join a rapidly growing team focused on AI-enabled customer experiences across service, sales, and ecommerce. Hybrid work policy and opportunities for advancement are offered by Fin as part of Salesforce.