EMEA Commercial Sales Leader - AI Customer Solutions

Intercom; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Fin, now part of Salesforce, is building the AI-driven customer service future and seeking a commercial sales manager to lead EMEA SB account executives. You’ll shape strategies, coach teams, and drive new business revenue in a high-impact leadership role across the region.

In this role you will partner with EMEA leadership on company-wide events, forecasts, and initiatives, delivering outcomes that accelerate logo growth while aligning with our AI-powered customer experience platform.

Qualifications

• 6+ years of technology sales experience with 2+ years leading high performing account teams
• 4+ years closing experience in an individual contributor capacity
• 2+ years first-line management experience
• Strong track record in building and scaling revenue across EMEA
• Familiarity with MEDDPICC or similar deal-qualification frameworks
• Executive communication with C-level customers and internal teams

Responsibilities

• Build and lead a team of EMEA SB account executives
• Coach and develop sales professionals to maintain high performance standards
• Manage new business revenue within the EMEA commercial segment
• Define and execute the new business strategy with playbooks and territory plans
• Oversee planning, cadence, forecasting and large deal reviews
• Drive revenue forecasting accuracy within ±9% and cross-functional collaboration

Skills

Technical sales

Account leadership

Closing deals

First-line management

Executive presence

MEDDPICC

AI interest

EMEA growth

Job description

Fin, now part of Salesforce, is building the AI-driven customer service future and seeking a commercial sales manager to lead EMEA SB account executives. You’ll shape strategies, coach teams, and drive new business revenue in a high-impact leadership role across the region.

In this role you will partner with EMEA leadership on company-wide events, forecasts, and initiatives, delivering outcomes that accelerate logo growth while aligning with our AI-powered customer experience platform.