Hotel Duty Manager

The Tower Hotel & Leisure Centre, Waterford; Waterford; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive management benefits

Résumé du poste

The Tower Hotel & Leisure Centre, Waterford is seeking a Duty Manager to join our team. This full-time role reports to the General Manager and Operations Manager and oversees the running of key hotel functions.

You will supervise daily operations, maintain service standards, lead staff, assist with training, and help manage events while ensuring health and safety standards are met. Night shifts may be required.

Qualifications

• Minimum 2 years' supervisory experience in hotel/hospitality.
• Excellent guest care and service skills.
• Mature, positive and pleasant manner.

Responsabilités

• Oversee daily operations of the hotel and assist in departments when necessary.
• Maintain service and product standards across the hotel.
• Manage and support team members, ensuring adherence to policies and excellent service.
• Assist in training, ensuring training is documented and staff development is supported.
• Have knowledge of operating AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• Promote employee morale and pride within the team.
• Ensure prompt resolution of guest issues.
• Oversee events, conferences, or group bookings.
• Ensure compliance with health, safety, and quality standards.
• Handle emergencies or maintenance issues and resolve them efficiently.
• Carry out night management shifts on occasion.

Connaissances

Supervisory experience

Guest care

Communication

Description du poste

Duty Manager

We have a fantastic opportunity for a Duty Manager to join our team here at the Tower Hotel, Waterford, part of the Neville Hotel Group.

The role:

This is a fulltime position reporting to the General Manager and Operations Manager and will oversee the running of key functions in the hotel.

Key Duties and Responsibilities:

• To oversee the daily operations of the hotel and assist in departments when necessary.
• To consistently maintain the correct service and product standards within the hotel.
• Manage and support team members, ensuring they adhere to policies and provide excellent service.
• To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.
• To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
• Ensure prompt resolution of guest issues.
• Have full knowledge of the hotel and all departments.
• Monitor billing, payments, and ensure accurate transactions.
• Oversee the execution of any events, conferences, or group bookings that are happening in the hotel.
• Ensure the hotel complies with all health, safety, and quality standards.
• Handle emergencies or unexpected issues, such as maintenance problems or guest concerns, and resolve them efficiently.
• Carry out night management shifts on occasion.

Requirements:

• Have a minimum of two years' supervisory experience within the hotel or hospitality industry.
• Possess excellent guest care and service skills.
• Have a mature, positive, and pleasant manner.

Benefits:

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.