Duty Manager - Cork, Ireland

MissionHires; Cork; On-site; EUR 35,000 - 47,000; Full time

Benefits offered by this job

Competitive rate of pay

Relocation Assistance

Access to Company Pension Scheme

Employee referral bonus

Special rates in hotel accommodation

Job summary

MissionHires is seeking a Duty Manager to assist in the smooth running of hotel operations. You will be responsible for overseeing departmental strategies, ensuring guest comfort, and maximizing revenue.

The ideal candidate will possess strong leadership and customer service skills, with the ability to guide teams and handle emergency situations. The role offers a competitive salary and various benefits, including relocation assistance and access to a company pension scheme.

Qualifications

• Ability to oversee and ensure smooth operations across multiple hotel departments.
• Strong leadership skills to guide teams and handle emergency situations.
• Excellent customer service and complaint-handling skills.

Responsibilities

• Ensure operations in all areas meet agreed standards.
• Assist in daily operation of F&B outlets.
• Maintain a presence in key areas during peak times.

Skills

Leadership skills

Customer service skills

Organizational skills

Knowledge of food and beverage operations

Flexibility in operations

Job description

The Duty Manager is responsible for assisting in the smooth and efficient running of the hotel, ensuring that standards and guest satisfaction are consistently maintained. The role directly contributes to maximizing revenue by overseeing departmental strategies, implementing the brand’s service strategy, and ensuring that guest comfort and satisfaction are prioritized in a friendly, helpful, efficient, and personalized manner

Responsibilities

• Liaise daily with all HODs to ensure sufficient staffing levels.
• Ensure operations in all areas meet agreed standards; follow up discrepancies with relevant HODs.
• Assist in daily operation of F&B outlets.
• Be operationally responsible for service delivery and standards throughout the building when on duty.
• Compile and implement new menus with the Executive Head Chef.
• Patrol the building ensuring fire exits are clear and in working order.
• Maintain a presence in key areas (lobby, restaurant, banqueting) during peak times.
• Conduct show rounds and maintain working knowledge of C&B spaces.
• Verify, document, and store goods and purchases efficiently.
• Ensure cleanliness standards in all areas.
• Be highly visible, interact with customers regularly, and handle complaints effectively.
• Participate in creating and updating management strategies.
• Ensure signage is correct and professionally displayed.
• Lead in case of fire alarm/pre‑alarm scenarios.
• Maintain back‑of‑house areas in proper condition.
• Ensure hotel can achieve 100% room occupancy.
• Chair daily team briefing and manage comprehensive handover systems.
• Control issuing of keys and manage requisitions outside store hours.
• Spot check guest bedrooms daily.
• Carry out training and complete assigned projects on time.
• Ensure all Duty Manager documentation is compiled, stored, and policed for compliance.

Requirements

• Ability to oversee and ensure smooth operations across multiple hotel departments.
• Strong leadership skills to guide teams and handle emergency situations.
• Excellent customer service and complaint‑handling skills.
• Knowledge of food and beverage operations.
• Organizational skills to manage documentation, handovers, and compliance systems.
• Capacity to patrol and monitor cleanliness, safety, and service standards.
• Flexibility to be present and operationally responsible throughout the hotel during duty times.

Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards