Hotel Duty Manager

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Education programmes

Career progression

E-learning platform

Employee assistance

Employee discounts

Gym & pool membership

Bike to work

On-site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to lead daily operations and ensure exceptional guest experiences at our on-site restaurant and bar. You will oversee service, coordinate with department managers, and support smooth event execution while maintaining company standards.

The role requires 2-3 years of hands-on management in F&B, a customer-focused mindset, strong leadership abilities, and excellent English communication.

Qualifications

• 2-3 years hands-on management experience with a strong background in Food & Beverage operations.
• Genuine focus on exceptional customer care and delivery of service standards.
• Ability to motivate, develop and lead a team of employees to exceed customer expectations.
• Good time management and flexibility to work early mornings, evenings and weekends.
• Excellent organisational, communication and interpersonal skills.
• Must have English fluency (written and spoken).
• EU work permission or valid visa to work in the EU.

Responsibilities

• Promote and foster positive customer relations with guests.
• Handle customer queries and complaints professionally with prompt follow-up.
• Be fully briefed on daily/weekly business and communicate across departments.
• Coordinate with F&B team to ensure smooth event execution and service.
• Oversee day-to-day operations across departments to align with standards.
• Manage F&B outlets during service periods to ensure quality and efficiency.
• Cover Front Office duties when required, including check-in/out and calls.
• Ensure staffing levels by adjusting rotas based on business needs.
• Assist other departments to maintain smooth operations.
• Motivate staff and foster a positive work environment.
• Direct and delegate tasks with clear responsibilities.
• Assist in induction and training of full-time/part-time staff.

Skills

Leadership

F&B operations

Guest service

Staff training

Rotas management

Job description

We are seeking a Food and Beverage Duty Manager to join our dedicated team. This role is essential in overseeing daily operations, ensuring the highest standards of guest satisfaction, and supporting the seamless coordination of hotel services. The ideal candidate will possess strong leadership qualities, a passion for hospitality, and a commitment to delivering exceptional guest experiences.

We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation!

We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

The key responsibilities of this role are:

• Promote and foster positive customer relations, ensuring the highest standards of service for all guests.
• Handle customer queries and complaints professionally and efficiently, ensuring prompt follow-up.
• Be fully briefed on the daily and weekly business, ensuring effective communication across all departments.
• Liaise with Department Managers and the F&B team to ensure smooth event execution.
• Oversee the day-to-day running of all departments, ensuring they operate in line with company standards.
• Actively manage food & beverage outlets (restaurant/bar) during service periods to ensure quality and efficiency.
• Cover Front Office duties when required, including checking guests in and out and handling telephone calls.
• Ensure adequate staffing levels by managing and adjusting rotas based on business needs.
• Assist various departments when necessary to ensure smooth operations.
• Motivate and encourage staff, recognising their efforts and fostering a positive work environment.
• Direct and delegate tasks effectively, ensuring team members are clear on their responsibilities.
• Assist in the induction and training of both full-time and part-time staff, ensuring they are well-prepared for their roles.
• Be fully competent in fire drill procedures and ensure all staff are trained accordingly.
• Ensure the health, safety, and welfare of staff and guests by maintaining best practice standards.
• Ensure compliance with food hygiene regulations, including proper food handling and allergen awareness.
• Record and report any accidents or incidents that occur during your shift.
• Complete Duty Manager checklists and logs, ensuring all documentation is accurate and up to date.
• Ensure adherence to cash handling and credit card procedures in line with company policy.
• Attend training sessions as required to stay updated on industry best practices.

You will have:

• 2-3 years hands-on management experience with a strong background in Food & Beverage operations.
• A genuine focus on exceptional customer care and the ability to ensure service standards are delivered consistently.
• Ability and interest in motivating, developing and leading a team of employees to deliver on and exceed customer expectations.
• Good time management and flexibility to work early mornings, evenings and weekends depending on the needs of the business.
• Excellent organisational, communication and interpersonal skills.
• Ability to work independently and as part of a team, and adapt to changing circumstances.
• Must be available to work evenings and weekends.
• Excellent level of English both verbal & written.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Great National Hotel Ballykisteen is an equal opportunities employer.