Hotel Duty Manager

The-Tower-Hotel-; Waterford; On-site; EUR 36,000 - 48,000; Full time

Job summary

The Tower Hotel Waterford, part of the Neville Hotel Group, is seeking a Duty Manager to join our team. This full-time role reports to the General Manager and Operations Manager and oversees key hotel functions.

You will manage daily operations, uphold service standards, lead and train staff, and handle events and guest issues. A minimum of two years' supervisory experience and strong guest care are essential. Eligibility to work in Ireland required.

Qualifications

• Minimum two years’ supervisory experience in hotel or hospitality.
• Excellent guest care and service skills.
• Mature, positive, and pleasant demeanor.

Responsibilities

• Oversee daily hotel operations and assist departments as needed.
• Maintain service and product standards across the hotel.
• Lead and support team members while ensuring policy adherence.
• Assist in training and document training progress.
• Manage AV equipment, HVAC, and lighting knowledge across departments.
• Resolve guest issues promptly and maintain high morale.
• Oversee events, conferences, and group bookings.
• Ensure compliance with health, safety and quality standards.
• Occasional night management shifts.

Skills

Supervisory experience

Guest care

Team management

Training

Tools

AV equipment knowledge

Job description

Location: On site / Waterford, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Management / Head Office
Salary: Competitive salary

Duty Manager

We have a fantastic opportunity for a Duty Manager to join our team here at the Tower Hotel, Waterford, part of the Neville Hotel Group.

The role:

This is a fulltime position reporting to the General Manager and Operations Manager and will oversee the running of key functions in the hotel.

Key Duties and Responsibilities:

• To oversee the daily operations of the hotel and assist in departments when necessary.
• To consistently maintain the correct service and product standards within the hotel.
• Manage and support team members, ensuring they adhere to policies and provide excellent service.
• To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.
• To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
• Ensure prompt resolution of guest issues.
• Have full knowledge of the hotel and all departments.
• Monitor billing, payments, and ensure accurate transactions.
• Oversee the execution of any events, conferences, or group bookings that are happening in the hotel.
• Ensure the hotel complies with all health, safety, and quality standards.
• Handle emergencies or unexpected issues, such as maintenance problems or guest concerns, and resolve them efficiently.
• Carry out night management shifts on occasion.

Requirements:

• Have a minimum of two years’ supervisory experience within the hotel or hospitality industry.
• Possess excellent guest care and service skills.
• Have a mature, positive, and pleasant manner.

The ideal candidate will be offered a competitive management benefits package.

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.