Duty Manager

Tallaght Cross Hotel; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & staff recognition

Job summary

Tallaght Cross Hotel is seeking a Duty Manager to join our team. The successful candidate will be the senior point of contact for guests and staff during assigned shifts, resolving enquiries and coordinating with departments to ensure smooth operations.

The role requires strong leadership, excellent communication, and a proactive approach to problem solving. A flexible schedule including evenings and weekends is essential.

Qualifications

• Experience in hospitality or hotel environment preferred.
• Strong interpersonal and guest-relations skills.
• Ability to manage a team and delegate tasks effectively.
• Excellent organisational and communication skills.
• Ability to handle emergencies calmly and efficiently.

Responsibilities

• Act as senior point of contact for guests and staff during shifts.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, F&B, and other departments to ensure smooth operations.
• Conduct regular inspections and address issues.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Complete shift handovers, reports and general administrative tasks.
• Support training and development of team members.

Skills

Leadership

Guest service

Communication

Problem solving

Flexibility

Job description

Duty Manager

Tallaght Cross Hotel

Tallaght Cross Hotel is looking for a Duty Manager to join the Team!

About Windward Management

Tallaght Cross Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the role

Tallaght Cross Hotel is seeking an enthusiastic and professional Duty Manager to join our team.

The ideal candidate will act as a point of contact for guests and colleagues, resolving issues effectively while maintaining the high standards expected at Tallaght Cross Hotel.

Key Duties & Responsibilities

• Handle guest enquiries, requests, and complaints in a timely and professional manner

• Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations

• Carry out regular inspections and address any issues promptly

• Ensure hotel policies, procedures, and health & safety standards are followed

• Manage emergency situations calmly and professionally when required

• Complete shift handovers, reports, and general administrative duties

• Support training and development of team members

• Act as the senior point of contact for guests and staff during assigned shifts

Requirements

• Minimum of 1-2 years' experience in a similar position preferably within the hospitality industry

• Strong leadership ability with the confidence to manage a team

• Excellent organisational and communication skills

• Good problem-solving skills and a proactive approach

• Flexible availability, including evenings, weekends, and public holidays

Perks and Benefits of working at Tallaght Cross Hotel

• Competitive rate of pay

• PRSA pension scheme

• Career progression opportunities across the Windward group

• Employee Assistance Programme

• Digital Wellness Programme

• Complimentary, high quality meals on duty

• Discounted room & dining rates in Windward properties for you as well as friends and family

• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.