Duty Manager

Vienna Woods Hotel; Cork; On-site; EUR 55,000 - 75,000; Full time

Job summary

Fitzgeralds Vienna Woods Hotel in Cork seeks a Senior Duty Manager to oversee daily hotel operations, including 48 bedrooms, 8 villas, restaurant, bar, and function rooms. You will report to the General Manager and lead a team to deliver exceptional guest service, with main shifts on weekend evenings.

The role requires prior Duty Management experience in a high-volume 4* or 5* property, with a focus on guest satisfaction, quality standards, and efficient operation across conferencing, weddings,

Qualifications

• Previous Duty Management experience in a high volume 4* or 5* property.
• Ability to manage a large hotel operation daily including conferencing, weddings, bar and restaurant.
• Ensure quality and standards are met consistently.
• Anticipate guest needs and proactively manage expectations.
• Assist with the hotel's daily operations to deliver exceptional guest service from each department.

Responsibilities

• Oversee daily operations of F&B, conferences and events.
• Lead and develop a front-of-house team to meet service standards.
• Coordinate with departments to ensure smooth guest experiences.
• Resolve guest issues promptly and professionally.

Skills

Duty management

Team leadership

Guest service

High-volume hotel ops

Job description

We have an exciting new position as SeniorDuty Manager with us here at Cork's Vienna Woods Hotel.

*You will be reporting directly to the General Manager, and help oversee the running of the hotel which includes 48 bedrooms and 8 holiday villas, our Restaurant, Bistro, Bar and busy function room.

Your main shifts will be predominantly 2 to 3 evening shifts each weekend.

The successful candidate must have previous experience in Food and Beverage in a high volume 4* hotel.

This position will suit a customer-focused individual with a keen eye for detail and the ability to support & lead a team.

This is an amazing opportunity for someone wishing to progress his or her career within the 4* Hotel market.

This is an interesting and varied role taking in all aspects of the food and beverage function of the business and will especially suit a person who excels in a multi-tasking environment.

The Candidate:

• Previous Duty Management experience in a high volume 4* or 5* property
• Have the ability to manage a large and demanding Hotel operation on a daily basis to include: Conferencing, Weddings, Bar and Restaurant
• Ensure quality and standards are met consistently.
• Anticipate guest needs, and proactively manage their expectations.
• Assist with the management of the hotel’s daily operations, ensuring the delivery of exceptional guest service from each department.
• Ensure prompt resolution of customer issues.
• Have full knowledge of the hotel and all departments.

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