Holiday Donor Care Assistant (Temp)

Cpl Group; Dublin; Vor Ort; EUR 22.000 - 25.000; Vollzeit

Zusammenfassung

Our client, a well-known charitable organisation, is recruiting a Donor Care Assistant on a temporary basis over the Christmas period. The role involves handling donor enquiries, processing donations, and maintaining records in the CRM.

Working hours are Monday to Thursday 9-5 and Friday 9-4 with an hourly rate of €17 per hour. This is ideal for an organized administrator with customer service experience seeking meaningful charity work.

Qualifikationen

• Previous administration and customer service experience.
• Strong MS Office skills, particularly Excel and Mail Merge.
• Experience using CRM/database systems.
• Excellent communication skills with a professional and friendly phone manner.

Aufgaben

• Acting as the first point of contact for donors and supporters via phone, email and post.
• Processing donations, direct debits, recurring gifts and supporter enquiries.
• Maintaining accurate donor records on the CRM system (Microsoft Dynamics).
• Assisting with donor acknowledgements, thank you letters and email communications.
• Performing data cleansing, record updates and general administrative duties.
• Supporting financial administration, reporting and reconciliation processes.
• Managing inbox queries and ensuring excellent donor care at all times.

Kenntnisse

Phone support

Customer service

MS Office

CRM usage

Attention to detail

Tools

Microsoft Dynamics

Mail Merge

Jobbeschreibung

Our client, a well-known charitable organisation, is recruiting a Donor Care Assistant on a temporary basis over the Christmas period. The role involves handling donor enquiries, processing donations, and maintaining records in the CRM.

Working hours are Monday to Thursday 9-5 and Friday 9-4 with an hourly rate of €17 per hour. This is ideal for an organized administrator with customer service experience seeking meaningful charity work.