Donor Care Executive, Fundraising, Dublin

HireHive; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

HireHive in Dublin is seeking a Donor Care Executive to join the fundraising team. You will engage public supporters who give cash donations and regular gifts, ensuring excellent donor experience and encouraging retention.

Responsibilities include donor communications, data entry in Microsoft Dynamics CRM, producing donor letters, and coordinating engagement events; you will also assist with administration and data protection compliance.

Qualifications

• Proficiency in written and spoken English with an excellent phone manner.
• Donor-centric/customer-oriented approach to work.
• Experience using databases/CRM systems; Microsoft Dynamics advantageous.
• Strong administrative experience with attention to detail.

Responsibilities

• Work with the Donor Care team to design and implement best practice donor acknowledgement, banking and second gift systems across all donor touch points.
• Be the first point of contact for donors, maintaining relationships to improve retention.
• Identify trends in donor communications and plan approaches to automate or streamline responses.
• Coordinate the production of donor letters, packs and communications, and assist with telemarketing activities to thank donors and develop relationships.
• Support delivery of an annual calendar of donor engagement events.
• Undertake donor care administration and financial processes to achieve KPIs for turnaround in donor acknowledgement and financial compliance.
• Assist with inbound communications and donations, ensuring accurate recording and systems entry.
• Spot opportunities, problem solve, and flag issues for correction to the team.
• Reconcile key donation activity in the CRM with Finance.
• Ensure accurate data input to the CRM and data cleansing checks.
• Follow data protection legislation and best practices.

Skills

English proficiency

Phone etiquette

Donor centric approach

Communication skills

Self-starter

Problem solving

Attention to detail

Tools

Microsoft Dynamics CRM

MS Office

Job description

Donor Care Executive, Fundraising, Dublin

Location: Dublin

Contract: Full Time, Permanent

The purpose of this role is to will play an important role in the fundraising team, helping to engage public supporters who give cash donations and regular gifts, encouraging overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public.

What you will do:

• Work with the Donor Care team to devise and implement best practice thanking, banking and second gift enhancing systems across all donor touch points.
• Be the first point of contact for our donors and supporters, providing the best experience possible while managing, maintaining and building relationships with supporters to achieve best results for retention.
• With the wider team, identify trends in donor communications and plan approaches to systemize, automate or manage responses in an efficient and effective manner.
• Coordinate the production of letters, packs and key information communications to all donors and will assist with our telemarketing activities to thank donors and develop key relationships.
• Support the delivery of an annual calendar of supporter engagement events and activities.

Administration:

• Undertake donor care administration and financial processes to achieve KPIs for turnaround in donor acknowledgement and financial compliance.
• Assist with in-bound communications and donations, ensuring accurate recording and systems entry.
• Continuously spot opportunities, problem solve, collaborate and flag issues for correction to the team.
• Reconcile key donation activity on the CRM in collaboration with Finance.

Data:

• Ensure the delivery of accurate data input to our CRM system (MS Dynamics) to facilitate record keeping, communications and relationship development.
• Carry out regular data cleansing checks as part of routine tasks.
• Follow all legislation and best practice with regard to data protection.

What you will need:

• High level of proficiency in written and spoken English with an excellent phone manner is a requirement.
• A positive can-do donor centric/customer orientated approach to their work.
• Excellent communication skills and ability to build good rapport with supporters.
• A self-starter with the ability to learn detailed processes and problem solve, creating efficiencies and cost savings when possible.
• Experience of using databases and/or CRM systems (Microsoft Dynamics an advantage)
• Strong administrative experience and attention to detail.
• Experience of rolling out communications (oral and written).
• Strong command of MS Office, including Word and Excel, is essential.
• Experience of using Microsoft Dynamics CRM (Desirable).

Focus Ireland is an equal opportunities employer