Donor Care Administrator — CRM & Data (Temp, Dublin)

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 18,000 - 26,000; Full time

Job summary

A well-known charity in Dublin city centre is seeking Donor Administrators to assist during its busiest period. The roles are temporary from ASAP to end of year with a possible permanent opportunity. Strong Excel and CRM skills are essential.

The role involves donor communications, data entry in MS Dynamics, and financial reconciliation to meet KPIs across multiple giving platforms. Office-based, Monday to Friday, 9am–5pm.

Qualifications

• Experience of using Microsoft Dynamics CRM an advantage.
• Knowledge of GDPR a plus.
• Knowledge of financial processes an advantage.
• A self-starter with the ability to learn detailed processes quickly and problem solve.
• Strong administrative experience and attention to detail.
• Excellent interpersonal skills with the ability to work in a team.
• Excellent communication skills and ability to build good rapport with all types of supporters

Responsibilities

• Communications: be the first point of contact for donors and supporters, providing the best experience while managing, maintaining and building relationships to achieve retention.
• Administration: undertake financial administration and reconciliation to achieve KPIs for turnaround in donor acknowledgement, tax reclaim receipting and monthly reporting across giving platforms.
• Data: ensure accurate data input to the CRM system (MS Dynamics) to facilitate record keeping and engagement.

Skills

Excel

CRM systems

GDPR knowledge

Financial processes

Communication

Tools

MS Dynamics CRM

Job description

A well-known charity in Dublin city centre is seeking Donor Administrators to assist during its busiest period. The roles are temporary from ASAP to end of year with a possible permanent opportunity. Strong Excel and CRM skills are essential.

The role involves donor communications, data entry in MS Dynamics, and financial reconciliation to meet KPIs across multiple giving platforms. Office-based, Monday to Friday, 9am–5pm.