Temp Customer Support & Admin Assistant - Christmas

Irish Hotels Federation; Dublin; On-site; EUR 24,000 - 32,000; Full time

Job summary

Irish Hotels Federation is seeking a Temporary Customer Support & Administrative Assistant for a 3‑month, full‑time assignment based onsite in Dublin. The role covers customer service, gift card administration, corporate sales support, hotel and website assistance, and general office duties.

The ideal candidate will have administrative or customer service experience, excellent communication skills, and be highly organised with proficiency in Microsoft Office.

Qualifications

• Experience in administrative, customer service or sales support preferred.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Highly organised with ability to manage multiple tasks.
• Willingness to learn new systems quickly.

Responsibilities

• Respond to customer queries by phone and email in a professional, friendly and timely manner.
• Assist with day-to-day administration of the Go Anywhere Gift Card, including processing orders and refunds.
• Support corporate gift card enquiries and orders during the Christmas period.
• Assist member hotels and guesthouses with Irelandhotels.com and Go Anywhere Gift Card queries.
• Update and maintain information on Irelandhotels.com and ensure listings are accurate.
• Maintain databases, spreadsheets and customer records efficiently.
• Provide light remote customer support over the Christmas period.

Skills

Customer service

Administrative support

Communication

Organisational skills

Tools

Outlook

Word

Excel

Job description

Irish Hotels Federation is seeking a Temporary Customer Support & Administrative Assistant for a 3‑month, full‑time assignment based onsite in Dublin. The role covers customer service, gift card administration, corporate sales support, hotel and website assistance, and general office duties.

The ideal candidate will have administrative or customer service experience, excellent communication skills, and be highly organised with proficiency in Microsoft Office.