Donor Care Executive – Temporary Role

Lex Consultancy; Dublin; On-site; EUR 18,000 - 26,000; Full time

Job summary

Lex Consultancy is currently assisting a well-established charity in Dublin with a temporary Donor Care Executive role. You will handle donor queries, process donations, and maintain accurate CRM records while supporting fundraising campaigns and donor communications.

The position focuses on strong customer service, data integrity, and teamwork within a friendly fundraising unit. Immediate start preferred for a temporary assignment through January.

Qualifications

• Experience in customer service, donor care, fundraising or administration.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when working with data.

Responsibilities

• Provide excellent donor care by responding to queries professionally and efficiently.
• Process donations and maintain accurate donor records.
• Update and maintain CRM databases, ensuring a high level of accuracy.
• Issue donor acknowledgements and support regular donor communications.
• Assist with fundraising campaigns and donor engagement activities.
• Liaise with internal teams to ensure a smooth and positive donor experience.
• Provide general administrative support to the fundraising team as required.

Skills

Customer service

Donor care

Administration

Data accuracy

Communication

Teamwork

Organisational skills

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Dublin 7, Ireland
Temporary role until the end of January
€16.15 per hour

Are you detail-oriented, donor-focused, and passionate about making a difference?

Our client, a well-established charity, is seeking a Donor Care Executive to join their fundraising team on a temporary basis. This is an excellent opportunity for someone with experience in customer service, donor care, fundraising or administration who enjoys working with people, data and systems.

Key Responsibilities

• Provide excellent donor care by responding to queries professionally and efficiently.
• Process donations and maintain accurate donor records.
• Update and maintain CRM databases, ensuring a high level of accuracy.
• Issue donor acknowledgements and support regular donor communications.
• Assist with fundraising campaigns and donor engagement activities.
• Liaise with internal teams to ensure a smooth and positive donor experience.
• Provide general administrative support to the fundraising team as required.

Key Requirements

• Previous experience in customer service, administration, donor care, fundraising or a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy when working with data and databases.
• Good organisational skills with the ability to manage competing priorities.
• Confident using IT systems and Microsoft Office.
• A professional, friendly and empathetic approach.
• Ability to work effectively as part of a team.

Previous experience working within the charity or not-for-profit sector, or experience using a CRM system, would be advantageous.

If you are passionate about providing excellent service and would like to contribute to an organisation making a real difference in the community, we would love to hear from you.