Christmas Temp - Donor Care Assistant

Cpl Group; Dublin; On-site; EUR 22,000 - 25,000; Full time

Job summary

Our client, a well-known charitable organisation, is recruiting a Donor Care Assistant on a temporary basis over the Christmas period. The role involves handling donor enquiries, processing donations, and maintaining records in the CRM.

Working hours are Monday to Thursday 9-5 and Friday 9-4 with an hourly rate of €17 per hour. This is ideal for an organized administrator with customer service experience seeking meaningful charity work.

Qualifications

• Previous administration and customer service experience.
• Strong MS Office skills, particularly Excel and Mail Merge.
• Experience using CRM/database systems.
• Excellent communication skills with a professional and friendly phone manner.

Responsibilities

• Acting as the first point of contact for donors and supporters via phone, email and post.
• Processing donations, direct debits, recurring gifts and supporter enquiries.
• Maintaining accurate donor records on the CRM system (Microsoft Dynamics).
• Assisting with donor acknowledgements, thank you letters and email communications.
• Performing data cleansing, record updates and general administrative duties.
• Supporting financial administration, reporting and reconciliation processes.
• Managing inbox queries and ensuring excellent donor care at all times.

Skills

Phone support

Customer service

MS Office

CRM usage

Attention to detail

Tools

Microsoft Dynamics

Mail Merge

Job description

Our client, a well-known charitable organisation, is seeking a Donor Care Assistant to join their team on a temporary basis over the busy Christmas period. This is an excellent opportunity for a strong administrator with customer service experience to support donor engagement activities while making a positive impact.

Working Hours: Monday - Thursday 9-5 Friday 9-4

Hourly rate: €17p/h

Key Responsibilities:

• Acting as the first point of contact for donors and supporters via phone, email and post.
• Processing donations, direct debits, recurring gifts and supporter enquiries.
• Maintaining accurate donor records on the CRM system (Microsoft Dynamics).
• Assisting with donor acknowledgements, thank you letters and email communications.
• Performing data cleansing, record updates and general administrative duties.
• Supporting financial administration, reporting and reconciliation processes.
• Managing inbox queries and ensuring excellent donor care at all times.

The Ideal Candidate:

• Previous administration and customer service experience.
• Strong MS Office skills, particularly Excel and Mail Merge.
• Experience using CRM/database systems.
• Excellent communication skills with a professional and friendly phone manner.
• Highly organised with strong attention to detail.
• Ability to work efficiently in a fast-paced environment and learn new processes quickly.
• Experience with Microsoft Dynamics, GDPR or financial administration would be advantageous.

This is a fantastic opportunity for someone looking for a meaningful temporary role during the Christmas season while gaining valuable experience within the charity sector.