Head of Service & Maintenance, Leinster

EPS Group; Naas; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Laptop or desktop provided

Work mobile phone provided

Flexible working options

Job summary

EPS Group in Leinster, Ireland, is seeking an experienced Service Manager to lead our Service & Maintenance operations. The role focuses on shaping service delivery, guiding a skilled team, and driving continuous improvement across the department.

As part of the leadership team, you will oversee scheduling, performance management, and commercial oversight while ensuring compliance with company standards and delivering high-quality client service.

Qualifications

• Experience in a service management or operations leadership role.
• Ability to develop and implement growth strategies for a service department.
• Strong commercial acumen, capable of preparing quotations and supporting revenue growth.
• Proven people-management and coaching skills.
• Excellent communication and customer-service abilities.

Responsibilities

• Lead and develop a team of supervisors and service engineers.
• Oversee scheduling, resource planning, and workload allocation.
• Ensure high-quality service delivery and compliance with standards.
• Monitor KPIs, service performance and departmental targets.
• Manage customer relationships and handle escalations.
• Oversee job costing, invoicing, and financial tracking.

Skills

Leadership

Team development

Budgeting

Customer relationship management

KPIs and reporting

MS Office

Tools

ERP systems

Job description

EPS Group in Leinster, Ireland, is seeking an experienced Service Manager to lead our Service & Maintenance operations. The role focuses on shaping service delivery, guiding a skilled team, and driving continuous improvement across the department.

As part of the leadership team, you will oversee scheduling, performance management, and commercial oversight while ensuring compliance with company standards and delivering high-quality client service.