Service Operations Leader - Engineering and Improvement

Cully Automation Ltd; Leixlip; Remote; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Company pension contributions

Income Protection Insurance

Death in Service Benefit

Additional annual leave linked to lenз

Job summary

CULLY is seeking a technically strong Service Operations Manager to lead the service team in Leixlip. You will oversee day-to-day operations, drive performance against KPIs and deliver continuous improvement across service delivery.

This permanent role requires permission to work in Ireland and offers a competitive salary plus benefits and annual leave. The successful candidate will coach and develop the team while ensuring high standards of safety and compliance.

Qualifications

• Strong technical background in a service or engineering environment.
• Proven experience leading and developing technical teams.
• Experience overseeing daily operations and service KPIs.
• Track record of driving continuous improvement and efficiency.
• Commercial awareness and results-driven attitude.

Responsibilities

• Provide technical leadership and oversee complex escalations.
• Lead, coach and develop the service team.
• Manage daily service activities, workloads and scheduling.
• Monitor KPIs: response times, resolution rates, productivity.
• Identify inefficiencies and implement process improvements.
• Ensure service levels and customer commitments are met.
• Own escalated issues and drive corrective actions.
• Ensure compliance with procedures, health and safety.
• Collaborate with internal teams, customers and suppliers.
• Provide regular performance updates and risk mitigation plans.

Skills

Technical leadership

People management

Operations management

KPI management

Continuous improvement

Job description

CULLY is seeking a technically strong Service Operations Manager to lead the service team in Leixlip. You will oversee day-to-day operations, drive performance against KPIs and deliver continuous improvement across service delivery.

This permanent role requires permission to work in Ireland and offers a competitive salary plus benefits and annual leave. The successful candidate will coach and develop the team while ensuring high standards of safety and compliance.