Service Manager – Lead Operations & Customer Quality

Finning International; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Car allowance

25 days annual leave + bank holidays

Annual bonus 10%

Pension + Share Purchase Plan 5%

Private medical insurance

Job summary

Finning (Ireland) Ltd. is seeking a Customer Service Manager at our Dublin flagship branch to lead depot and field-based service functions for the construction sector.

You will direct a team of around 30, overseeing engineering and support functions across the Republic of Ireland within the agreed business strategy to deliver high-quality customer service in a safe, cost-efficient environment. You will drive process improvements, optimise workforce utilisation, develop talent, and foster a

Qualifications

• Demonstrable years experience of workshop or field service management, equipment or process engineering.
• Financial management and controls.
• Track record of delivering to deadlines.
• Demonstrate team building and management through development and mentoring (desirable).

Responsibilities

• Lead direct reporting teams and functions.
• Manage and develop individuals and teams to maximise future opportunities and address concerns.
• Manage all functions within budget and financial targets to maximise profitable performance.
• Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.
• Lead and drive quality interaction with other business functions to maximise business targets and goals.
• Lead and ensure the efficient scheduling of work to maximise efficiency across all teams.

Skills

Strong organisational and management

Well-organised and able to plan

Interpersonal skills

Team player

Numeracy and literacy

Job description

Finning (Ireland) Ltd. is seeking a Customer Service Manager at our Dublin flagship branch to lead depot and field-based service functions for the construction sector.

You will direct a team of around 30, overseeing engineering and support functions across the Republic of Ireland within the agreed business strategy to deliver high-quality customer service in a safe, cost-efficient environment. You will drive process improvements, optimise workforce utilisation, develop talent, and foster a