Service Operations Lead – Engineering & Continuous Improvement

Cully-Automation; Leixlip; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company pension contributions

Income Protection Insurance and Death‑

Additional annual leave linked to leng

Job summary

CULLY is seeking a technically strong Service Operations Manager to lead the service team in Leixlip, overseeing day-to-day operations and driving continuous improvement across service delivery, team performance and customer satisfaction.

This permanent role is based in our Leixlip office with a six-month probation. Applicants must have permission to work in Ireland; sponsorship is not provided.

Qualifications

• Strong technical background in service or engineering environment.
• Experience managing and developing technical teams.
• Experience overseeing daily operations and service performance against KPIs.
• Demonstrated ability to drive continuous improvement and operational efficiency.
• Commercial awareness and a results-driven approach.

Responsibilities

• Technical Leadership: Provide technical oversight, support escalations and maintain high standards of technical delivery.
• People Management: Lead, coach and develop the team, manage performance and foster accountability.
• Day-to-Day Operational Oversight: Manage daily service activities, workloads, resource allocation, scheduling and priorities.
• KPI Management: Monitor and report on key performance indicators, including response times, resolution rates and service quality.
• Continuous Improvement: Identify inefficiencies and implement improvements to processes and service delivery.
• Service Performance: Ensure service levels and customer commitments are achieved.
• Problem Resolution: Take ownership of escalated issues and ensure timely resolution.
• Quality and Compliance: Maintain technical standards and health and safety compliance.
• Stakeholder Management: Work with internal teams, customers and suppliers to resolve issues.
• Reporting and Accountability: Provide regular performance updates and action plans.

Skills

Technical leadership

People management

Operations management

KPI monitoring

Continuous improvement

Job description

CULLY is seeking a technically strong Service Operations Manager to lead the service team in Leixlip, overseeing day-to-day operations and driving continuous improvement across service delivery, team performance and customer satisfaction.

This permanent role is based in our Leixlip office with a six-month probation. Applicants must have permission to work in Ireland; sponsorship is not provided.