Service and Maintenance Manager

EPS GROUP INC.; Naas; On-site; EUR 65,000 - 90,000; Full time

Job summary

EPS Group in Naas, Co. Kildare, Ireland, is seeking an experienced Service Manager to lead the Service & Maintenance Department across Leinster.

You will drive service delivery, oversee budgets, and manage key customer relationships while maintaining safety and quality standards. The role focuses on people leadership, commercial performance and continuous improvement to enhance profitability and customer satisfaction.

Qualifications

• Experience in a Service Manager, Operations Manager or similar leadership role.
• Proven ability to lead and develop service teams.
• Strong commercial awareness, including quotations, job costing and budget management.
• Excellent communication, organisational and customer relationship skills.
• Strong problem-solving abilities and a continuous improvement mindset.
• Proficiency in Microsoft Office and business management systems.
• Experience within water, wastewater, utilities or environmental services sectors.
• Technical or operational exposure in engineering, maintenance or service environments is advantageous.

Responsibilities

• Lead and develop a service team, fostering a culture of accountability, customer focus and continuous improvement.
• Manage key customer relationships and identify opportunities to grow service revenues and strengthen long-term partnerships.
• Drive departmental performance through effective management of budgets, quotations, job costing, invoicing and financial reporting.
• Develop and implement strategies to improve profitability, efficiency and customer satisfaction.
• Work closely with senior management to support business planning and growth initiatives.
• Oversee scheduling, resource allocation and service delivery activities.
• Ensure service jobs, repairs and callouts are completed safely and efficiently.
• Monitor KPIs and operational performance.
• Ensure compliance with health and safety, quality and company standards.

Skills

Leadership

Commercial awareness

Communication

Customer relationships

Problem solving

ERP systems

Service management systems

People leadership

Tools

ERP systems

Office software

Job description

Location: On site / Naas, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Engineering | General
Salary: Competitive salary

About EPS Group

EPS Group is a leading provider of water and wastewater solutions, delivering engineering and environmental services across Ireland and internationally.

We are seeking an experienced Service Manager to lead and grow our Service & Maintenance business across Leinster. This role requires a well-rounded leader who combines commercial awareness, operational excellence, customer relationship management and people leadership. While a technical understanding is important, success in this role will come from the ability to manage people, customers, performance and business growth.

This is a key leadership role within a growing organisation, offering the opportunity to enhance service delivery, develop teams and support business growth.

The Role

This role is responsible for the day-to-day management of the Service & Maintenance Department, ensuring high-quality customer service, efficient operations and strong commercial performance.

Working closely with senior management, you will oversee service delivery, resource planning, customer relationships and continuous improvement initiatives while maintaining the highest standards of safety and quality.

Key Responsibilities

• Lead and develop a service team, fostering a culture of accountability, customer focus and continuous improvement.
• Manage key customer relationships and identify opportunities to grow service revenues and strengthen long-term partnerships.
• Drive departmental performance through effective management of budgets, quotations, job costing, invoicing and financial reporting.
• Develop and implement strategies to improve profitability, efficiency and customer satisfaction.
• Work closely with senior management to support business planning and growth initiatives.
• Oversee scheduling, resource allocation and service delivery activities.
• Ensure service jobs, repairs and callouts are completed safely and efficiently.
• Monitor KPIs and operational performance.
• Ensure compliance with health and safety, quality and company standards.

About You

Ideal Candidate

This role would suit a well-rounded manager who combines strong leadership and commercial skills with a practical understanding of service operations. A technical background is beneficial, but we are equally interested in candidates who have experience leading teams, managing customer relationships and delivering business performance.

• Experience in a Service Manager, Operations Manager or similar leadership role.
• Proven ability to lead and develop service teams.
• Strong commercial awareness, including quotations, job costing and budget management.
• Excellent communication, organisational and customer relationship skills.
• Strong problem-solving abilities and a continuous improvement mindset.
• Proficiency in Microsoft Office and business management systems.
• Experience within the water, wastewater, utilities or environmental services sectors.
• Technical experience within engineering, maintenance, utilities or similar service environments would be advantageous; however, we are equally interested in candidates with strong commercial, operational and people leadership experience.
• Familiarity with municipal, industrial and commercial markets, including Uisce Éireann.
• Experience using ERP or service management systems.

We welcome speculative applications from individuals of all levels.

If you have any questions about this role or would like further information, please contact our recruiting team by emailing [e-mail].

Equal Opportunity Statement - EPS Group is an equal opportunities employer.

Company Profile

Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.

We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.

Our vision is to be the best and most rewarding place to work for our teams, to be our customer’s outstanding partner of choice and we are committed to being a Net Zero, sustainable business.