Head of Customer Success & Renewal Growth

WinsAbove; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Hybrid work model

Best-in-class onboarding

Job summary

Datadog is seeking a Manager, Customer Success to lead and develop the Customer Success organization in a fast-growing environment. You will coach and scale teams to deliver outstanding customer experiences, drive renewals and expansions, and partner across functions to ensure strategic outcomes for our customers.

The role emphasizes leadership, cross-functional collaboration, and building high-performance teams within a hybrid work model that supports work-life harmony for Datadogs globally.

Qualifications

• 6+ years experience in Customer Success or Account Management, SaaS space preferred
• 3+ years experience leading a high-performing team of Customer Success Managers
• Familiar with B2B tech or subscription-based software
• Comfortable in a fast-paced, scaling environment

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Skills

Customer Success

Account Management

Leadership

Negotiation

Job description

Datadog is seeking a Manager, Customer Success to lead and develop the Customer Success organization in a fast-growing environment. You will coach and scale teams to deliver outstanding customer experiences, drive renewals and expansions, and partner across functions to ensure strategic outcomes for our customers.

The role emphasizes leadership, cross-functional collaboration, and building high-performance teams within a hybrid work model that supports work-life harmony for Datadogs globally.