Head of Customer Success (SaaS) – Growth & Renewals

Datadog; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Employee stock program

Global benefits

Job summary

Datadog is seeking a Manager, Customer Success to hire and develop teams, coaching CSMs to drive customer experience and retention at scale. The hybrid workplace supports work-life harmony for Datadogs.

You will lead renewal/upsell cycles, mentor a high-performing team, and collaborate across departments to deliver positive customer outcomes in a fast-growing SaaS environment. Fluency in Portuguese or Spanish is a plus.

Qualifications

• 6+ years experience in Customer Success or Account Management.
• 3+ years leading a high-performing team of CSMs.
• Experience in B2B SaaS space.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle.
• Serve as an advisor and role model for exemplary customer service.
• Balance autonomy with effective communication upwards.
• Act as a regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth.
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges.
• Focus on talent attraction, retention, and development to create high-performance teams.

Skills

SaaS experience

Team leadership

Contract negotiation

Customer Success

Account Management

Portuguese

Spanish

People management

Job description

Datadog is seeking a Manager, Customer Success to hire and develop teams, coaching CSMs to drive customer experience and retention at scale. The hybrid workplace supports work-life harmony for Datadogs.

You will lead renewal/upsell cycles, mentor a high-performing team, and collaborate across departments to deliver positive customer outcomes in a fast-growing SaaS environment. Fluency in Portuguese or Spanish is a plus.