Growth-Focused Customer Success Manager

WinsAbove; Dublin; Hybrid; EUR 60,000 - 95,000; Full time

Benefits offered by this job

Stock equity (RSU)

Global benefits

Career development

Mentorship program

Inclusive culture

Job summary

Datadog in Ireland is seeking a Customer Success Manager to proactively drive onboarding, build strong relationships across our existing customer base, and identify up-sell and cross-sell opportunities.

You will advocate for the customer internally, work with Sales and cross-functional teams, monitor usage, reduce renewal risk, and demonstrate clear value of Datadog's observability platform to ensure long-term partnerships.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Strong communicator with excellent attention to detail.
• Ability to negotiate pricing and terms for up-sell/cross-sell.
• Customer-minded with focus on maximizing value.

Responsibilities

• Partner with Sales to ensure smooth onboarding and transition.
• Build relationships with customers to create mutual trust.
• Carry out full sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure effective use of the Datadog solution.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with Support, Product, Finance, and Legal across teams.

Skills

Relationship management

Communication

Negotiation

Cross-functional collaboration

Customer advocacy

Job description

Datadog in Ireland is seeking a Customer Success Manager to proactively drive onboarding, build strong relationships across our existing customer base, and identify up-sell and cross-sell opportunities.

You will advocate for the customer internally, work with Sales and cross-functional teams, monitor usage, reduce renewal risk, and demonstrate clear value of Datadog's observability platform to ensure long-term partnerships.