Strategic CSM: Growth, Adoption & Retention

Datadog; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC sales training

Inclusive culture

Mentor and buddy program

Professional development

RSU stock equity

ESPP

Job summary

Datadog is seeking a Customer Success Manager in Ireland to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling, and cross-selling. You will advocate for customers, focus on a positive experience, and identify growth opportunities within a defined methodology that clarifies customer value.

We value collaboration and operate as a hybrid workplace to support work-life harmony.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Excellent communication and attention to detail.
• Experience negotiating contract terms and pricing objections without direct guidance.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor usage trends to uncover renewal risks and promote adoption.

Skills

Strong communicator

Relationship building

Customer mindset

Negotiation

Job description

Datadog is seeking a Customer Success Manager in Ireland to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling, and cross-selling. You will advocate for customers, focus on a positive experience, and identify growth opportunities within a defined methodology that clarifies customer value.

We value collaboration and operate as a hybrid workplace to support work-life harmony.