Enterprise CS Manager: Drive Adoption & Growth
United States Digital Space LLC
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Benefits offered by this job
Job summary
Datadog is seeking an Enterprise Customer Success Manager to drive onboarding, adoption, and strategic partnerships with our largest customers. You will advocate for the customer, nurture loyalty, and collaborate across sales, support, enablement, product, finance, and legal to meet business goals.
You will monitor usage trends to spot renewal risks and growth opportunities, working with CTOs, VPs of Engineering, and DevOps teams to align objectives with our platform.
Qualifications
- 3+ years in a Customer Success or Account Management role.
- Ability to manage a broad portfolio of enterprise accounts.
- Experience with Fortune 1000 companies and global brands.
- Excellent communication with ability to tailor to CTO/VP/DevOps audiences.
- Experience in B2B tech or SaaS.
- Willingness to travel for onsite visits and events.
- Fluent in written and spoken English.
Responsibilities
- Partner with Enterprise teams to onboard and drive adoption for Enterprise customers.
- Build relationships to achieve loyalty and advocacy within organizations.
- Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, legal).
- Own and project manage the onboarding process for new customers.
- Be a trusted advisor to help meet business goals with a clear plan.
- Monitor usage trends to identify renewal risks and growth opportunities.
- Align customers’ objectives with platform offerings.
Skills
Job description
Datadog is seeking an Enterprise Customer Success Manager to drive onboarding, adoption, and strategic partnerships with our largest customers. You will advocate for the customer, nurture loyalty, and collaborate across sales, support, enablement, product, finance, and legal to meet business goals.
You will monitor usage trends to spot renewal risks and growth opportunities, working with CTOs, VPs of Engineering, and DevOps teams to align objectives with our platform.
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