Growth-Focused Customer Success Manager

United States Digital Space LLC; Dublin; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Stock equity (RSU)

ESPP

Global benefits

Hybrid workplace

Job summary

Datadog is seeking a Customer Success Manager in Ireland to proactively drive onboarding and growth within our existing customer base. You will build strong, trusted relationships, advocate for customers, and partner with sales to execute upsell and cross-sell strategies while ensuring a positive experience.

You will work in a hybrid environment, collaborating with Support, Product, Finance, and Legal to maximize product adoption and renewal confidence.

Qualifications

• 5–7 years of experience in a customer-facing role.

Responsibilities

• Partner with sales to ensure smooth onboarding and expansion.
• Proactively build relationships to create mutual trust.
• Carry out full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value of the company solution.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate with Support, Product, Finance, and Legal.

Skills

Relationship building

Cross-functional collaboration

Negotiation

Customer relationships

Years of experience

Tools

MEDDIC

Command of the Message

Job description

Datadog is seeking a Customer Success Manager in Ireland to proactively drive onboarding and growth within our existing customer base. You will build strong, trusted relationships, advocate for customers, and partner with sales to execute upsell and cross-sell strategies while ensuring a positive experience.

You will work in a hybrid environment, collaborating with Support, Product, Finance, and Legal to maximize product adoption and renewal confidence.