Guest Services Specialist — Growth Path & Perks

Dalata Hotel Group

Galway

On-site

EUR 26,000 - 32,000

Full time

28 hours ago

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Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our

Staff appreciation Initiatives

Job summary

Dalata Hotel Group in Galway is seeking a friendly Front Office / Guest Services associate to welcome guests, check them in, and assist with inquiries. You will be the face of our hotel, delivering a warm welcome and resolving guest questions with professionalism.

You will handle reservations, payments, and maintain guest records while delivering excellent service in a fast-paced hotel environment, contributing to memorable stays for all guests.

Qualifications

Excellent customer service skills.
Ability to work independently and take initiative.
Outstanding communication skills.
Capability to remain calm and perform well under pressure.
Experience in 3/4-star hotel is desired but not essential.

Responsibilities

Greet and welcome guests as they arrive at the hotel.
Register guests and process their payments.
Respond to inquiries about facilities and local information.
Ensure the security of room keys.
Update guest information in the computer system.
Take and confirm reservations for guests.

Skills

Customer service

Independence

Communication

Stress management

Hospitality experience

Job description

You will handle reservations, payments, and maintain guest records while delivering excellent service in a fast-paced hotel environment, contributing to memorable stays for all guests.

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