Front Office Supervisor - Lead Guest Experience & Growth

Dalata Hotel Group; Dublin; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Employee room rate

Friends & Family rate

Extra annual leave

Employee Assistance

Cycle to Work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a front office team member in Ireland to warmly welcome guests and support smooth front desk operations during their stay. You will help maintain hotel standards, assist with audits, and contribute to guest satisfaction through a friendly, professional approach.

The role emphasizes collaboration with management, excellent organization, and the ability to work both independently and as part of a team in a 3/4 star hotel setting.

Qualifications

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.
• Experience with a 3/4 star hotel is desired but not essential

Responsibilities

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
• Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
• Help in efficiently and effectively managing front office departmental operations.
• Collaborate with the management team to maintain high morale among staff at all times

Skills

Excellent organizational skills

Warm, friendly personality

Team player

Independent worker

Hospitality experience

Job description

Dalata Hotel Group is seeking a front office team member in Ireland to warmly welcome guests and support smooth front desk operations during their stay. You will help maintain hotel standards, assist with audits, and contribute to guest satisfaction through a friendly, professional approach.

The role emphasizes collaboration with management, excellent organization, and the ability to work both independently and as part of a team in a 3/4 star hotel setting.