Front Office Supervisor — Guest Experience & Growth

Dalata Hotel Group plc; Fingal; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all(D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager)

Development opportunities through our 

Staff appreciation Initiatives, team

Zusammenfassung

Dalata Hotel Group plc is seeking a Front Office Supervisor to lead guest services at one of our Irish properties. The role focuses on delivering warm, professional guest experiences and supporting front office operations across the shift.

We promote from within and offer Dalata Academy development programmes to help you grow. If you are ambitious and customer‑driven, join a supportive team with opportunities across our portfolio.

Qualifikationen

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.
• Experience with a 3/4 star hotel is desired but not essential

Aufgaben

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
• Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
• Help in efficiently and effectively managing front office departmental operations.
• Collaborate with the management team to maintain high morale among staff at all times.

Kenntnisse

Customer service

Organizational skills

Teamwork

Communication

Hospitality experience

Jobbeschreibung

Dalata Hotel Group plc is seeking a Front Office Supervisor to lead guest services at one of our Irish properties. The role focuses on delivering warm, professional guest experiences and supporting front office operations across the shift.

We promote from within and offer Dalata Academy development programmes to help you grow. If you are ambitious and customer‑driven, join a supportive team with opportunities across our portfolio.