Front Office Supervisor — Growth, Training & Guest Experience

Dalata Hotel Group plc

Dublin

On-site

EUR 32,000 - 42,000

Full time

4 days ago

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Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 Employee room rate on Dalata-owned

30% Off Friends & Family rate

Extra annual leave days (5 days max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff appreciation & team events

Job summary

Dalata Hotel Group is seeking a Front Office Supervisor to lead guest services at one of our Dublin-area properties. You will ensure a warm welcome, efficient check-in/out and collaboration with departments to uphold hotel standards and guest satisfaction.

The ideal candidate has at least 1 year in a similar role and strong organizational and people-skills. A 3/4 star hotel background is desirable but not essential.

Qualifications

1 year of experience in a similar role.
Strong organizational skills with ability to delegate.
Warm, friendly and approachable personality when interacting with staff and guests.
Ability to work independently as well as part of a team.
Experience in a 3/4 star hotel is desirable but not essential.

Responsibilities

Ensure guests receive a warm, courteous welcome from all department personnel.
Assist in achieving goals related to audits, customer feedback indices and hotel standards.
Help manage front office operations efficiently and effectively.
Collaborate with management to maintain high morale among staff.

Skills

Guest services

Team leadership

Organizational skills

Communication

Job description

The ideal candidate has at least 1 year in a similar role and strong organizational and people-skills. A 3/4 star hotel background is desirable but not essential.

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