Reservations/ Front Office Agent In Hotel / Serviced Apartments

Merrion Road Townhouse - Ballsbridge; Dublin; On-site; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

On-site parking

Sick pay

Job summary

Merrion Road Townhouse - Ballsbridge in Ireland seeks a front-of-house professional to warmly welcome guests, manage check-ins, and handle bookings with courtesy and efficiency. You will answer calls to high standards, log messages, and relay guest feedback to the relevant teams to ensure a smooth stay.

The ideal candidate brings hotel or hospitality experience, strong English communication, and proficiency with booking systems, Word and Excel.

Qualifications

• Full-time role, with proven experience in customer service.
• Excellent customer service and communication skills with attention to detail.
• Highly motivated, goal-oriented and able to prioritise tasks.
• Fluent in spoken and written English; proficient in Word and Excel and booking systems.
• References are essential and required.

Responsibilities

• Greet guests on arrival and assist with check-in to designated property.
• Answer the telephone to company standards and handle messages promptly.
• Record guest feedback and share with relevant departments.
• Ensure guests have a pleasant departure experience and are satisfied.
• Maintain booking systems accuracy and provide courteous service.

Skills

Customer service

Communication skills

Attention to detail

Motivated

Goal-oriented

Fluent English

Prioritisation

References

Tools

Booking systems

Word

Excel

Job description

Ensuring that all guests of City Break Apartments receive a warm welcome on arrival and are provided with a courteous, helpful service when registering and assisting with the smooth check-in to their designated property.

Ensuring that the telephone system is answered to company standards, ensuring that all messages are handled correctly and processed promptly. Dealing with guest feedback where necessary, recording and sharing information with the relevant departments and ensuring that the guest leaves City Break Apartments as a satisfied customer.

Ideally, the candidate will have experience of working in a hotel, especially dealing with customers and booking systems, and have a good command of English on the phone.

The right attitude is more important than the most qualified candidate.

Skills & Requirements

• This is a full time role
• The position requires an ambitious individual with proven experience, excellent customer service and communication skills and attention to detail
• Candidates should be highly motivated, goal-oriented and able to prioritise appropriately.
• Fluency in spoken and written English is essential.
• Candidates should be proficient in Word and Excel and have experience working with booking systems.
• References are essential.

Job Type: Full-time

Pay: €30,160.00-€33,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Sick pay

Application question(s):

• Are You Authorised to Work in Ireland Full time

Experience:

• Customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person