Senior Front Office Receptionist

Byrne Hotel Group; Galway; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meals on duty

Uniform

Incentive system

Training & career development

Competitive salary package

Job summary

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our Front Office Team in Galway. You will be the first point of contact for guests, delivering a warm welcome and ensuring a friendly, efficient service throughout their stay.

As Receptionist, you will manage check-in/check-out, handle calls and inquiries, and coordinate with other departments to uphold our high standards of hospitality and guest satisfaction in one of Galway's iconic hotels.

Qualifications

• Minimum 1 year's experience in a hotel reception.
• Strong interpersonal and customer service skills.
• Ability to multitask and stay calm under pressure.
• Excellent verbal and written communication.
• Well-organised with keen attention to detail.
• Fluent English; IT and administrative skills.
• Flexible to work shifts (3 over 7 days).

Responsibilities

• Welcome guests on arrival and manage check-in/check-out.
• Handle phone calls, emails, and guest inquiries.
• Resolve guest issues courteously and effectively.
• Follow up on email queries and delegate tasks.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver high-standard front desk service.
• Manage billing and financial transactions accurately.
• Coordinate with departments, sister hotels, and central office teams.
• Attend Front Office meetings and report maintenance issues as required.
• Ensure compliance with Covid guidelines and hotel policies.

Skills

Hotel reception

Customer service

Multitasking

Communication

Attention to detail

IT skills

Fluent English

Team player

Job description

The Byrne Hotel Group is seeking a motivated and professional Receptionist to join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.

Key Responsibilities

• Welcome guests on arrival and manage check-in/check-out procedures.
• Handle phone calls, emails, and guest enquiries promptly and professionally.
• Resolve guest issues, feedback, or complaints in a courteous and effective manner.
• Ensure all email queries are followed up and delegated tasks are completed.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver a high standard of service at the front desk.
• Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
• Liaise with other departments, sister hotels, and central office teams.
• Manage billing, invoicing, and financial transactions accurately.
• Receive or redirect deliveries and manage front desk correspondence.
• Monitor compliance with Covid guidelines and hotel policies.
• Support management strategies for guest reviews and feedback.
• Report and follow up on maintenance issues to ensure timely resolution.Attend Front Office meetings as required.
• Undertake any other reasonable duties as directed by the Front Office Manager.

Experience & Skills Required

• Minimum 1 year's experience in a hotel reception role.
• Strong interpersonal and customer service skills.
• Ability to multitask, prioritise, and remain calm under pressure.
• Excellent communication skills, both verbal and written.
• Well-organised with keen attention to detail.
• Strong IT and administrative skills with a professional telephone manner.
• Fluent English (essential).
• A proactive team player with flexibility to work shifts (3 over 7 days).

What We Offer

• The opportunity to be part of a supportive and professional Front Office Team.
• A dynamic and fast-paced environment in one of Galway's most iconic hotels.
• Training and career development opportunities within our group.
• Competitive salary and benefits package.
• Incentive system.
• Meals on duty.
• Uniform.