Reservations Lead

CAMPUS RESIDENCES DESIGNATED ACTIVITY COMPANY; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote/Blended working

Job summary

CAMPUS RESIDENCES DESIGNATED ACTIVITY COMPANY in Ireland seeks an experienced Reservations Manager to lead the day-to-day operations of the Reservations Office and oversee a 1,400-room inventory across direct and partner channels.

You will collaborate with the Business Development and Revenue Managers to optimise occupancy and pricing, lead the reservations team, and drive annual revenue growth while ensuring accurate records.

Qualifications

• Minimum 5 years experience in reservations or hospitality.
• Level 7 qualification ( Diploma & Ordinary Bachelor Degree ) is required.
• Experience with rate yielding, inventory control and booking channels.

Responsibilities

• Lead daily Reservations Office operations, ensuring accurate, efficient booking activity.
• Manage availability and 1,400-room inventory across direct and third-party channels.
• Collaborate with BD Manager and Revenue Manager on occupancy, pricing and revenue performance.
• Lead and train reservations team; rostering, performance and targets.
• Own the accommodation revenue budget and annual rate/inventory strategy; report to senior management.
• Analyze demand and competitor pricing; adjust pricing strategy across channels.
• Monitor and yield rates based on demand, occupancy, events.
• Maintain PMS, booking engine, channel manager and third-party sites.
• Oversee reservation records: pickups, cancellations, no-shows, sources, promos.
• Manage visitor rooms year-round in Glasnevin and maximise sales.
• Ensure accurate completion of reservations, contracts and docs.
• Identify upselling opportunities and optimize inventory.
• Coordinate with Front Office, Sales and conferences to communicate requirements.
• Resolve reservation issues and maintain service standards.
• Support improvements to reservation procedures and workflows.

Skills

Leadership

Revenue management

Channel management

PMS proficiency

Education

Level 7 Diploma / Ordinary Bachelor Degree

Tools

PMS systems

Booking engines

Channel managers

Third-party platforms

Job description

CAMPUS RESIDENCES DESIGNATED ACTIVITY COMPANY

Ref: #JOB-2471051

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Key Responsibilities

• Lead the day-to-day operations of the Reservations Office and ensure all reservation activity is managed accurately and efficiently.
• Manage accommodation availability and room inventory across approximately 1,400 rooms available through direct and third-party booking channels.
• Work closely with the Business Development Manager and Revenue Manager to manage occupancy, room rates and revenue performance.
• Lead, train and manage the reservations team, including rostering, performance management and setting individual and departmental targets.
• Hold full accountability for the accommodation revenue budget, setting annual rate and inventory strategy and reporting on performance to senior management.
• Analyse market demand and competitor pricing to determine the standard, positioning and cost of accommodation offered, with authority to adjust strategy across all booking channels.
• Monitor and yield accommodation rates throughout the year based on demand, occupancy levels, seasonal trends and upcoming events.
• Manage and maintain the PMS, booking engine, channel manager and third-party booking websites, ensuring rates, availability and reservations are accurately reflected.
• Oversee reservation records including booking pick-up, cancellations, no-shows, booking sources and promotional codes.
• Take responsibility for the year-round management of visitor rooms in Glasnevin and maximise associated sales opportunities.
• Ensure all individual and group reservations, contracts, booking documentation and correspondence are accurately completed and maintained.
• Identify opportunities to increase accommodation revenue through upselling, direct bookings, promotions and effective inventory management.
• Coordinate with Front Office, Sales, Conferences and other departments to ensure guest and operational requirements are communicated effectively.
• Resolve reservation-related guest and client issues and ensure appropriate service standards are maintained.
• Support the improvement of reservation procedures, systems and workflows to enhance operational efficiency and revenue performance.

About You

• Previous experience in reservations, accommodation operations, revenue management or a similar hospitality environment.
• Strong experience in rate yielding, room inventory management and booking channel management.
• Experience using PMS systems, booking engines, channel managers and third-party booking platforms.
• Strong commercial awareness with an understanding of occupancy, pricing and revenue optimisation.
• Strong leadership, organisational and coordination skills.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to maintain accurate reservation and operational records.
• Ability to work independently while coordinating effectively with management and wider operational teams.
• Strong computer and reservation system skills.

• This vacancy is suitable for Remote/Blended working
• Sector: accommodation and food service activities

Career Level

• Managerial

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 5
• Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree)

Desirable

• Ability Skills: Communications, Computer Literacy, Customer Service, Hospitality
• Competency Skills: Decision Making, Leadership, Management