Guest Service Agent

The Kingsley; Cork; On-site; EUR 25,000 - 32,000; Full time

Job summary

The Kingsley in Cork, Ireland, is seeking a Guest Service Agent to welcome guests and assist with their needs throughout the day. You will help with check-in/check-out, answer queries about local attractions, and coordinate with staff to ensure high‑quality service.

The ideal candidate has 2 years of experience in a luxury hotel, fluent English, and a professional appearance. A full driver’s license and strong communication are essential for success.

Qualifications

• Excellent communication skills, verbal and written.
• 2 years' experience in a similar position in a 4- or 5-star hotel preferred.
• Excellent customer service and interpersonal skills.
• Intermediate computer skills and ability to compile reports.
• Full clean driver's license.
• Ability to work on own initiative.
• Strict policy and procedural work ethic with strong organizational and administrative skills.
• Knowledge of H&S, Crisis response, HACCP and Fire safety procedures.
• Opera experience. Must be able to speak, read, write and understand English in the workplace.

Responsibilities

• Welcome the guest in to the Hotel with the highest customer service assisting them in every way we can with doors, luggage, and lifts.
• Check guests in and out.
• Provide an excellent first impression.
• Impeccable appearance and personal grooming.
• Ensure and provide flawless, upscale, professional and high class guest service experiences.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests' requirements and inquiries.
• Actively listen to and resolve guests' complaints.
• Coordinate communication between guests and staff and follow up to ensure complete service recovery.
• Promote all amenities, conveniences and programs offered and ability to work out itineraries.
• Fully aware of all local amenities.
• React and execute a crisis response procedure while providing excellent customer service with the least disruption.
• Coordinate all positive guest comment cards.
• Ensure the overall comfort and satisfaction of the guest.
• Increase customer satisfaction.

Skills

Excellent communication

Customer service

Interpersonal skills

Organizational skills

Administrative skills

Own initiative

Tools

Opera PMS

Job description

The Guest Service Agent is responsible for making guests feel welcome, assist in their every need throughout the day and exceed their expectations. The ideal candidate will ensure guests receive above-and-beyond service and anticipate guest needs at all times. The Guest Service Agent will be at hand to help guests with their queries about local attractions and amenities as well as all in house facilities from pool times to bar menus.

KEY DUTIES AND ACTIVITIES:

• Welcome the guest in to the Hotel with the highest customer service assisting them in every way we can with doors, luggage, and lifts.
• Check guests in and out.
• Provide an excellent first impression.
• Impeccable appearance and personal grooming.
• Ensure and provide flawless, upscale, professional and high class guest service experiences.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests' requirements and inquiries.
• Actively listen to and resolve guests' complaints.
• Coordinate communication between guests and staff and follow up to ensure complete service recovery.
• Promote all amenities, conveniences and programs offered and ability to work out itineraries.
• Fully aware of all local amenities.
• React and execute a crisis response procedure while providing excellent customer service with the least disruption.
• Coordinate all positive guest comment cards.
• Ensure the overall comfort and satisfaction of the guest.
• Increase customer satisfaction.

EXPERIENCE / REQUIREMENTS (Mandatory & Desired):

• Excellent communication skills verbal and written.
• 2 years' experience in a similar position with a 4 or 5 star Hotel background preferred.
• Excellent customer service and interpersonal skills.
• Intermediate Computer skills. Ability to compile reports.
• Full clean driver's license.
• Ability to work on own initiative.
• Strict policy and procedural work ethic and excellent organizational, administrative skills.
• Knowledge of H&S, Crisis response, Haccp and Fire safety procedures.
• Opera experience. Must be able to speak, read, write and understand English used in the workplace.
• Punctual and reliable.
• Excellent succession opportunities.

Job Types: Full-time

Experience:

• Reception: 1 year (preferred)

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person