Guest Services Agent – Front Desk at Historic Campus

St Patricks College Maynooth; Maynooth; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Equality of opportunity employer

Job summary

St Patrick’s College Maynooth invites a Guest Services Agent to welcome visitors and provide exceptional service across the campus hospitality team. You will handle bookings, enquiries and payments, ensuring a seamless guest experience on historic grounds.

The role requires front desk/reception experience, strong communication, and the ability to work well in a fast-paced environment with flexibility for occasional additional duties.

Qualifications

• Minimum three years’ experience in hospitality front desk/reception.
• Honest, hardworking, reliable and trustworthy.
• Strong customer service orientation and communication skills.
• Ability to work as part of a team and multitask efficiently.

Responsibilities

• Create, amend or cancel bookings and manage room allocations.
• Process guest payments, refunds and invoices; ensure reconciliations.
• Handle check-in/check-out and late check-out policies.
• Maintain accurate guest records and respond to enquiries.
• Monitor reception communications and prepare daily reports.
• Restock key cards, stationery and merchandise; manage lost property.
• Provide campus and Ireland information to guests; liaise with staff and visitors.
• Assist with social media posts to highlight services or offers.

Skills

Front desk experience

Customer service

Communication skills

Teamwork

Organisational skills

Attention to detail

Under pressure

Tools

PMS / Booking software

Job description

St Patrick’s College Maynooth invites a Guest Services Agent to welcome visitors and provide exceptional service across the campus hospitality team. You will handle bookings, enquiries and payments, ensuring a seamless guest experience on historic grounds.

The role requires front desk/reception experience, strong communication, and the ability to work well in a fast-paced environment with flexibility for occasional additional duties.