Receptionist - Guest Services Agent

St Patricks College Maynooth; Maynooth; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Equality of opportunity employer

Job summary

St Patrick’s College Maynooth invites a Guest Services Agent to welcome visitors and provide exceptional service across the campus hospitality team. You will handle bookings, enquiries and payments, ensuring a seamless guest experience on historic grounds.

The role requires front desk/reception experience, strong communication, and the ability to work well in a fast-paced environment with flexibility for occasional additional duties.

Qualifications

• Minimum three years’ experience in hospitality front desk/reception.
• Honest, hardworking, reliable and trustworthy.
• Strong customer service orientation and communication skills.
• Ability to work as part of a team and multitask efficiently.

Responsibilities

• Create, amend or cancel bookings and manage room allocations.
• Process guest payments, refunds and invoices; ensure reconciliations.
• Handle check-in/check-out and late check-out policies.
• Maintain accurate guest records and respond to enquiries.
• Monitor reception communications and prepare daily reports.
• Restock key cards, stationery and merchandise; manage lost property.
• Provide campus and Ireland information to guests; liaise with staff and visitors.
• Assist with social media posts to highlight services or offers.

Skills

Front desk experience

Customer service

Communication skills

Teamwork

Organisational skills

Attention to detail

Under pressure

Tools

PMS / Booking software

Job description

Located on the historic grounds at St Patrick’s College, Maynooth College Hospitality provides accommodation, meeting and dining services for visitors, conference delegates, summer school students, and sports and cultural programme attendees.

Since 1992 we have welcomed thousands of groups and individuals at our charming campus in north Kildare.

The Role

This role offers the chance to join Maynooth College Hospitality, where tradition meets modern service. As a Guest Services Agent, you will be the welcoming face of the college’s hospitality team, providing exceptional service to a diverse range of visitors, including international guests, clergy, conference delegates, and students. You will welcome guests, respond to enquiries, and ensure every visitor enjoys a seamless and professional experience on the historic grounds of St Patrick’s College.

The successful candidate will be required to carry out a range of duties, including but not limited to the following:

Key Accountabilities, Duties and Responsibilities

• Create, amend or cancel bookings using our Property Management System, manage room allocations & follow up on no-shows
• Process guest payments, refunds, third-party invoices, and ensure daily reconciliations are accurate
• Handle check-in and check-out procedures, applying late check-out policies and fees where necessary
• Maintain accurate guest records
• Deal with guest enquiries, including the provision of information relevant to their stay on campus and their visit to Maynooth and/or Ireland
• Monitor reception mailboxes and send required daily reports and updates to relevant departments
• Maintain adequate stocks of key cards, stationery and merchandise, carrying out scheduled checks and restocking as needed
• Manage lost property according to procedures, including labelling, logging and following up with guests
• Prepare a clear handover at the end of each shift, noting incidents, outstanding actions and key information
• Liaise with event organisers and group representatives
• Liaise with housekeeping staff and other support departments, including Security, Campus Services, Health & Safety, Power House and catering suppliers
• Assist members of the public with general enquiries
• Create and schedule posts for social media platforms to highlight services, promotions or special offers
• Carry out regular and occasional administrative tasks
• Any other duties and responsibilities appropriate and commensurate with the level of responsibility as determined by the Director, Maynooth College Hospitality.

Skills and Experience

Essential:

• A minimum of three years’ experience in hospitality, specifically front desk/reception.
• Honest, hardworking, reliable, and trustworthy.
• Strong awareness of customer service values
• Informed and enthusiastic awareness of guest and visitor expectations
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a team
• Strong multitasking, attention to detail, and organisational skills
• Ability to perform expertly under pressure in a fast-paced environment
• Clean, smart appearance; well-mannered, courteous, and attentive with strong listening skills.

Desired:

• Experience with property management systems (PMS) or booking software.
• Familiarity with social media platforms and basic content creation for promotions.
• Knowledge of the local area to assist guests with information.
• Genuine enthusiasm for working in the hospitality industry

Hours of Work

• Monday- Friday 08.00- 16.00
• Flexibility is required from time to time

• Salary: €32,358 (Point 4 of a 11 point Scale)

CLOSING DATE FOR APPLICATIONS 12.00 noon (GMT) on Friday 20th November 2026. Interviews will be scheduled to take place in week of 7th December 2026

Maynooth College Hospitality is an Equal Opportunities Employer