Guest Relations Agent

Fairmont-Carton-House; Maynooth; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Meals provided

Uniform provided

Free parking

Discounted rates

Job summary

Carton House in Maynooth, Co. Kildare, Ireland is seeking a Guest Relations Agent to join the Front Office team at this five-star resort, the first Fairmont in Ireland. You will deliver a warm welcome, assist with luggage, handle calls and emails, and act as a key information contact for guests.

The ideal candidate has 1+ year in a 5-star hotel Front Office, Opera knowledge is a plus, and you can work shifts in a fast-paced environment with strong attention to detail.

Qualifications

• 1 year+ experience in a 5* hotel Front Office role.
• Knowledge of Opera desired but not essential.
• Ability to work under pressure with excellent attention to detail.
• Flexible approach to work hours (shift work)

Responsibilities

• Offer a warm welcome and a fond farewell to all guests.
• Assist with the delivery and safe storage of guest luggage.
• Answering telephone calls and responding to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

Skills

Front Office

Guest services

Communication skills

Shift work

Opera PMS

Tools

Opera PMS

Job description

Location: On site / Maynooth, Co. Kildare, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for an experiencedGuest Relations Agent to join our Front Office Team.

Key Responsibilities:

• Offer a warm welcome and a fond farewell to all guests.
• Assist with the delivery and safe storage of guest luggage.
• Answering telephone calls and responding to emails.
• Provide information to hotel guests as requested, serving as a key point of contact.
• Assist guests with information on local amenities and attractions.
• Ability to work in a fast paced environment.

The successful candidate will have:

• 1 year + experience in a 5* hotel in a Front Office role.
• Knowledge of Opera desired but not essential.
• The ability to work under pressure with excellent attention to detail.
• A flexible approach to work hours (shift work required)

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Refer a Friend bonus of €250.
• Learning and development opportunities.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House